Izaiah Cruz
North Lauderdale,FL
Summary
Detail-oriented team player meets motivated individual with experience in both customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Remote Area Specialist
Ally Smart Auction
09.2023 - Current
- Responsible for developing and increasing vehicle remarketing fee revenue within a defined territory to attain territory targets.
- Assisted in growing the active dealer base through equipping, training, and coaching them on how to solve used vehicle needs utilizing Smart Auction.
- Periodic customer contact on a daily basis throughout the assigned territory, designed to grow the engaged dealer base and increase utilization.
Brand Specialist
Mitchell Gold + Bob Williams
10.2021 - 08.2023
- Answered questions about the company's products and services
- Assisted in processing orders and transactions
- Resolved all forms of customer service issues and troubleshoot technical problems
- Worked with vendors to establish work orders when required
- Provided proactive customer outreach & handled customer complaints appropriately while maintaining company policy
- Tracked customer service KPIs and metrics.
Warehouse associate
Jeld-Wen
01.2021 - 05.2021
- Completed various tasks around the warehouse ranging from making boxes for orders to loading trucks with merchandise to manning my own station
- When promoted to my own station, my role consisted of attaching weatherproof strips and hinges to a variety of doors so they may be pushed to the next stage before shipping the items.
Brand Specialist
Coldwater Creek
11.2018 - 03.2020
- Completed customer service calls as well as sales calls whilst upselling when required
- Was promoted after six months from strictly being 'on the phones' to completing offline work such as sending out customer service emails or finishing a spreadsheet of company data
- Was also entrusted with fixing customer's card information for their account for multifarious reasons, whether it be an order cannot be placed due to insufficient funds or perhaps an issue with their bank or any other personal reason from the customer
- Occasionally was tasked with training other newly hired representatives on our system and how we as Brand Specialists operate in our day to day routine.
Education
High School Diploma -
Florida Virtual School
Orlando, FL11.2018
Skills
- Great communication Both verbally and written
- Leadership experience
- Quick Learner
- Efficient
- Charismatic
- Resourceful
- Phenomenal ability to connect with others
- Territory Management
- Multitasking
- Networking abilities
- Time management
Timeline
Remote Area Specialist
Ally Smart Auction
09.2023 - Current
Brand Specialist
Mitchell Gold + Bob Williams
10.2021 - 08.2023
Warehouse associate
Jeld-Wen
01.2021 - 05.2021
Brand Specialist
Coldwater Creek
11.2018 - 03.2020
High School Diploma -
Florida Virtual School
Similar Profiles
Vignesh SVignesh S
Senior Quality Analyst at Ally Smart Business Process SolutionsSenior Quality Analyst at Ally Smart Business Process Solutions
Karl SaxeKarl Saxe
Lead Director, Digital Product at Ally Financial, Inc - Ally Credit Card (formerly Fair Square Financial, LLC)Lead Director, Digital Product at Ally Financial, Inc - Ally Credit Card (formerly Fair Square Financial, LLC)
Edgar Alvarez PeraltaEdgar Alvarez Peralta
Mechanic at San Antonio Auto Auction/ Americas Auto AuctionMechanic at San Antonio Auto Auction/ Americas Auto Auction