IZAIAH DEA
Renton,WA
Summary
Skilled in team collaboration and effective communication, leveraging strong customer service and time management skills to ensure smooth operations in high-paced environments. Detail-oriented with experience in order management and task prioritization.
Experienced retail professional prepared for leadership role, bringing strong focus on team collaboration and achieving results. Skilled in managing transactions, training staff, and maintaining high customer service standards. Known for reliability and adaptability in dynamic environments, ensuring smooth operations and customer satisfaction. Expertise in problem-solving, conflict resolution, and inventory management.
Overview
4
4
years of professional experience
Work History
Shift Manager
Kami's Teriyaki Restaurant
Renton, WA
06.2022 - Current
- Oversaw front and back-of-house tasks including cleanliness, restocking, and customer flow
- Built rapport with returning guests through meaningful interactions
- Multitasked across kitchen and front-end operations under pressure
- Ensured smooth communication between team members and customers
- Maintained a clean, organized work environment
- Balanced cash registers by counting cash, depositing funds, and determining end-of-day balance.
- Assisted in resolving customer complaints related to purchases or returns in a timely manner.
- Resolved customer complaints in a timely and effective manner.
- Addressed customer complaints and restored customer satisfaction by quickly resolving concerns.
- Trained new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, coupons.
- Monitored daily operations of the checkout area to ensure smooth operation during peak hours.
- Maintained close communication with front end staff members to ensure excellent customer service was provided at all times.
- Handled disciplinary action as necessary when violations occurred.
- Trained employees on POS system functions for smooth front-end operations.
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored staff on effective customer service techniques and cash handling procedures.
Cashier Assistant for Womens Shoes
Nordstrom Tukwila
Tukwila, WA
07.2024 - 01.2025
- Provided friendly, attentive service to enhance the customer shopping experience
- Communicated clearly with customers and team members, resolving questions and concerns
- Operated point-of-sale (POS) systems for purchases, returns, and exchanges
- Collaborated with sales associates and managers to ensure smooth store operations
- Assisted with bagging items, organizing returns, and restocking merchandise
- Maintained cleanliness and organization of the cashier area
- Managed time efficiently, especially during high-traffic periods
- Ensured accuracy in pricing, receipts, and item tagging
- Represented the Nordstrom brand with professionalism and courtesy
- Assisted with opening and closing procedures.
- Maintained accuracy of all transactions by properly handling cash, checks, and credit cards.
- Developed strong customer service skills by assisting customers with their purchases.
- Aided supervisor in controlling customer flow and backed up lines.
- Offered assistance to customers in locating desired items.
Point of Sale Associate
Target Factoria
Bellevue, WA
09.2021 - 05.2023
- Delivered excellent customer service and resolved inquiries professionally
- Maintained clean, organized shelves and staged sales floors
- Assisted guests with product suggestions and helped locate items
- Stocked and backstock merchandise including pallets, electronics and miscellaneous items
- Contributed to a positive team atmosphere with attention to detail
- Ability to work in a time constraint to meet certain deadlines
- Collaborated with team members to optimize efficiency of warehouse operations.
- Executed proper handling techniques when moving heavy objects around the facility.
- Conducted cycle counts to verify accuracy of inventory records.
- Utilized RF scanner gun to track products throughout the supply chain process.
- Supported shipping activities such as packing boxes, labeling containers.
- Organized and inventoried stock items in warehouse according to product size, weight, and other characteristics.
- Maintained accurate records of all inventory transactions in computer database.
- Practiced regular safety procedures when loading and unloading products
Education
High School Diploma (GED) -
Oliver M. Hazen High School
Washington06.2022
Skills
- Order management
- Lifting techniques
- Warehouse navigation
- Safety compliance
- Excellent interpersonal and communication skills
- Spanish language proficiency
- Strong customer service and time management
- Team collaboration and leadership experience
- Detail-oriented, fast learner, and quick thinking
- Task prioritization in high-paced environments
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Cashier Assistant for Womens Shoes
Nordstrom Tukwila
07.2024 - 01.2025
Shift Manager
Kami's Teriyaki Restaurant
06.2022 - Current
Point of Sale Associate
Target Factoria
09.2021 - 05.2023
High School Diploma (GED) -
Oliver M. Hazen High School