Benjamin Goray
Birmingham,AL
Summary
Hard working, dependable, detail oriented individual with proven record in enhancing team performance through effective training and delegation. Strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
7
7
years of professional experience
Work History
Shift Manager
Inspire Corporation/Arby's
Trussville, AL
10.2021 - Current
- Assisted in managing daily operations and staff scheduling for efficient workflow.
- Supported team in adhering to safety protocols and operational guidelines.
- Learned inventory management systems to track supplies and optimize stock levels.
- Collaborated with team members to enhance customer service experiences.
- Monitored equipment functionality and reported maintenance needs promptly.
- Participated in training programs to improve skills in task execution and teamwork.
- Contributed to maintaining cleanliness and organization of work areas for safety compliance.
- Engaged in problem-solving discussions to address operational challenges effectively.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Aftercare Counselor
Parkway Christian Kindergarten
Birmingham, AL
10.2018 - 10.2018
- Supported emotional and social development of children through structured aftercare activities.
- Assisted in creating a safe, nurturing environment for children during afterschool hours.
- Facilitated communication between parents and staff regarding children's progress and needs.
- Implemented behavior management strategies to promote positive interactions among students.
- Coordinated recreational activities that encouraged teamwork and social skills among peers.
- Monitored children's safety and well-being during transitions between aftercare sessions.
- Collaborated with parents, teachers, and administrators to address concerns and create individualized support plans for students.
- Ensured timely parent pick-up by conducting thorough sign-out procedures at the end of each day.
- Established strong relationships with students by actively listening to their needs and adapting approaches accordingly.
- Maximized student engagement with hands-on projects designed to reinforce key concepts learned in class.
- Enhanced student well-being by providing emotional support and guidance during aftercare sessions.
- Observed student interactions closely to identify potential areas of concern or conflict requiring intervention.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
Education
High School Diploma - General Studies
Parkway Christian Academy
Birmingham, AL05.2017
Skills
Customer engagement
Meeting management
Salesforce proficiency
Social media marketing
Negotiation expertise
Sales team leadership
Product knowledge
Order management
Staff management
Social media savvy
Training and development
Timeline
Shift Manager
Inspire Corporation/Arby's
10.2021 - Current
Aftercare Counselor
Parkway Christian Kindergarten
10.2018 - 10.2018
High School Diploma - General Studies
Parkway Christian Academy