Ana Cabada
Abingdon,MD
Summary
Results-driven Shift Manager skilled in customer service, conflict resolution, and staff training. Enhances dining experiences through effective communication and teamwork. Leverages strong relationship-building skills to drive operational efficiency and elevate customer satisfaction.
Overview
1
1
Language
3
3
years of professional experience
Work History
Shift Manager
Outback Steakhouse
Bel Air, Maryland
02.2026 - Current
- Supervised daily restaurant operations, ensuring staff met service standards to enhance overall guest experience.
- Resolved customer complaints effectively to enhance dining experiences and satisfaction.
- Coached team members to enhance skills and service quality, contributing to improved team dynamics.
- Trained new employees on menu items, service procedures, and safety protocols.
- Cultivated positive working relationships with staff, customers, and vendors to foster a collaborative environment.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuity of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
Server
Outback Steakhouse
Bel Air, Maryland
08.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Provided excellent customer service in fast-paced dining environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with team members to ensure smooth service operations.
Food Runner
Sate farm brewery
Whiteford, Maryland
01.2024 - 01.2026
- Coordinated food preparation and service flow, improving kitchen efficiency and guest satisfaction.
- Collaborated with team members to create a welcoming atmosphere, enhancing guest experience.
- Maintained cleanliness of service areas and dining equipment, ensuring optimal hygiene standards.
- Monitored inventory levels, notifying management regarding supply needs.
Line Worker
Chipotle
Forest Hill, Maryland
08.2024 - 06.2025
- Prepared and assembled food items according to company standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Engaged with customers to provide excellent service and address inquiries effectively.
- Maintained cleanliness and organization of workstations throughout shifts.
Education
High School Diploma -
Harford Technical High School
Bel Air, MD05-2025
Skills
- Customer service
- Service standards
- Staff training
- Performance coaching
- Shift leadership
- Operational compliance
- Inventory management
- Team collaboration
- Conflict resolution
- Time management
- Customer engagement
- Problem-solving
- Sales strategies
- Team motivation
- Adaptable scheduling
- Relationship building
- Customer engagement
- Customer engagement
Languages
Spanish
Native/ Bilingual
Accomplishments
- Skills Usa Maryland state competitor
Timeline
Shift Manager
Outback Steakhouse
02.2026 - Current
Line Worker
Chipotle
08.2024 - 06.2025
Food Runner
Sate farm brewery
01.2024 - 01.2026
Server
Outback Steakhouse
08.2023 - Current
High School Diploma -
Harford Technical High School