Izaiah Gonzalez
Arias Group
FREDERICK,MD
1
Language
2
years of professional experience
Motivated Help Desk Intern adept at resolving technical issues and documenting solutions. Proven track record in improving efficiency through collaboration and application support, ready to enhance customer service outcomes.
Work History
IT Help Desk Intern
9 Months- Provided technical support to end-users, resolving issues efficiently via phone and email.
- Assisted in troubleshooting hardware and software problems, enhancing user satisfaction.
- Documented support tickets, ensuring accurate tracking of resolutions and follow-ups.
- Collaborated with senior technicians to learn diagnostic procedures and improve skills.
Help Desk Intern
10 Months- Provided technical support for hardware and software issues, enhancing user experience and productivity.
- Assisted in troubleshooting network connectivity problems, ensuring minimal downtime for team members.
- Documented common issues and solutions in knowledge base, improving the efficiency of support processes.
- Collaborated with owner to implement new help desk software.
Education
Bachelor of Science - Cyber Security
Currently pursuing an Associate of Applied Science in Cybersecurity with coursework focused on networking, computer systems, information technology, and cybersecurity fundamentals. Developing hands-on skills in troubleshooting, operating systems, network security, and technical support.
Skills
Empathy
Ticketing proficiency
Remote support
Problem-solving
Time management
Troubleshooting techniques
Help desk software
Reliability
Troubleshooting techniques abilities
Empathy and patience
Excellent communication
Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
IT Help Desk Intern
Arias Group
04.2025 - 01.2026Read More
Help Desk Intern
A&I Home Improvement
01.2024 - 11.2024Read More
Montgomery College
Bachelor of Science from Cyber Security
Read More