Elissa Castaneda
The Bronx,NY
Summary
Detail-oriented radiology scheduling professional with strong customer service skills, adept at optimizing patient flow and coordinating appointments. Committed to enhancing patient satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Radiology Scheduling
White Plains Hospital Wph
White Plains, New York
08.2025 - Current
- Scheduled patient appointments for diverse radiology procedures, optimizing patient flow and access to care.
- Arranged diagnostic tests including x-rays, CT scans, ultrasounds, and MRIs for patients.
- Resolved scheduling conflicts swiftly, maintaining service continuity and enhancing patient satisfaction.
- Communicated preparation instructions and follow-up details to patients effectively.
- Explained the purpose of each test to patients to ensure understanding prior to the procedure.
- Delivered customer service by promptly addressing inquiries, fostering positive patient relationships.
- Entered information into electronic health records.
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
- Supported healthcare applications by monitoring security, performance and reliability.
Radiology Associate
White Plains Hospital Wph
White Plains, NY
09.2022 - 08.2025
- Identified needs of customers promptly and efficiently.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Maintained positive working relationship with fellow staff and management.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with other departments to ensure successful product launches.
AR Collector
Xtend Healthcare Telecommuter
Remote, TN
02.2019 - 09.2022
- Managed account collections through effective communication and negotiation strategies.
- Reviewed and analyzed customer accounts for payment discrepancies and resolutions.
- Conducted investigations of disputed claims to determine validity and appropriate resolutions. and made adjustments.
AR Collector
Conifer Health Solutions LLC
Boca Raton, Florida
07.2016 - 06.2019
- Managed account collections, achieving timely payments through effective communication and negotiation.
- Evaluated customer accounts for adherence to repayment schedules, ensuring compliance and minimizing delinquencies.
- Located and monitored overdue accounts using billing system to begin collections process.
- Updated account status and maintained accurate records of all collection activities.
- Utilized software to track customer transactions, manage data entry, and generate detailed reports for analysis.
Education
High School Diploma -
Roosevelt High School
Yonkers, NY06-1997
Associate of Applied Science - Xray Tech
Westchester Community College
Valhalla, NY08-2026
Skills
- Radiology scheduling
- Appointment coordination
- Electronic health records
- Patient flow management
- Patient advocacy
- Conflict resolution
- Communication skills
Timeline
Radiology Scheduling
White Plains Hospital Wph
08.2025 - Current
Radiology Associate
White Plains Hospital Wph
09.2022 - 08.2025
AR Collector
Xtend Healthcare Telecommuter
02.2019 - 09.2022
AR Collector
Conifer Health Solutions LLC
07.2016 - 06.2019
High School Diploma -
Roosevelt High School
Associate of Applied Science - Xray Tech
Westchester Community College