Izamar Soriano
Park Ridge,IL
Summary
Accomplished in healthcare systems navigation and maintaining composure under pressure, I enhanced patient care at Advocate Lutheran General Hospital. Fluent in Spanish, I adeptly managed sensitive information and streamlined patient registration processes, significantly improving service efficiency. My background in EMR and insurance verification, combined with a strong patient education focus, positions me as a valuable asset to any healthcare team. Dependable Certified Nursing Assistant serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Advocate Lutheran General Hospital
07.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Assistant Bereavement Coordinator
Unity Hospice and Palliative Care
03.2023 - 03.2024
- Provided ongoing training for staff and volunteers in grief sensitivity, increasing overall competency in managing emotional situations.
- Managed the organization''s budget for bereavement-related expenses, ensuring responsible allocation of funds toward necessary resources and activities.
- Delivered timely follow-up calls to bereaved families, offering reassurance and valuable resources during their time of need.
- Coordinated special events such as remembrance ceremonies or workshops that offered support and education for grieving families.
- Completed initial intakes and follow-up assessments and coordinated resources and referrals based on assessment.
- Created customized resources such as newsletters, informational pamphlets, and website content to educate families on coping strategies and available services.
- Implemented creative outreach strategies aimed at raising awareness about available services among underserved populations experiencing loss or grief-related struggles.
- Applied suitable interventions to meet needs of patients and families and demonstrated understanding of community health, welfare, and social agencies.
- Conducted thorough assessments of bereaved individuals, identifying their specific needs and preferences for support.
- Enhanced family satisfaction by providing compassionate bereavement support and facilitating grief counseling sessions.
Behavioral Health Case Manager
Association House of Chicago
01.2023 - 12.2023
- Demonstrated cultural competency by working effectively with clients from diverse backgrounds and adapting treatment approaches to meet their unique needs.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Connected patients to community resources, increasing support networks and promoting overall wellbeing.
- Maintained detailed documentation of client progress, facilitating seamless transitions between providers when necessary.
- Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Streamlined case management processes through diligent organization, improving efficiency within the team environment.
- Assessed client needs accurately, determining the most appropriate level of care and recommending suitable interventions.
- Managed over 15+ patients while monitoring and evaluating care plans.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Evaluated program effectiveness regularly using outcome measurements tools allowing continuous improvement of services provided.
- Developed strong relationships with local service providers, fostering collaboration that benefited clients'' overall progress toward recovery goals.
- Provided crisis intervention services promptly, minimizing risk factors and ensuring safety for all parties involved.
- Observed and monitored client behavior and responses to treatment.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Education
Associate of Applied Science - Certified Nursing Assistant
Oakton Community College
Des Plaines, IL12.2024
Bachelor of Science - Behavioral Sciences
Ashford University
San Diego, CA08.2021
Skills
Healthcare systems navigation
Spanish Fluency
Medical Services Administration
Communicating to Patients and Families
Documenting and Recording Information
Administrative and Office Support
Calm and Effective Under Pressure
Patient Education
EMR
Insurance Verification
Patient Registration
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Narcan Overdose Prevention Training- Chicago Recovering Communities Coalition Training
- Supporting People with Intellectual Disability and Mental Health Diagnosis- Illinois Department of Human Services
- Certified Nursing Assistant (CNA)- Oakton Community College (pending)
Timeline
Patient Access Representative
Advocate Lutheran General Hospital
07.2024 - Current
Assistant Bereavement Coordinator
Unity Hospice and Palliative Care
03.2023 - 03.2024
Behavioral Health Case Manager
Association House of Chicago
01.2023 - 12.2023
Associate of Applied Science - Certified Nursing Assistant
Oakton Community College
Bachelor of Science - Behavioral Sciences
Ashford University
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