Izamary Hernandez Ordonez
Grand Junction,CO
Summary
Working with Qdoba Mexican Grill as a team lead to help improve customer satisfaction and streamline operations. Utilized problem-solving skills and proficiency in software to achieve this. Leadership style created a collaborative environment, which led to a significant reduction in employee turnover and an improvement in service quality. Used organizational skills and attention to detail were instrumental in ensuring the success of projects and operational efficiency.
Overview
3
3
years of professional experience
Work History
Line Server
Qdoba Mexican Grill
10018 Grant St, Thornton, CO 80229
06.2023 - 07.2023
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Communicated effectively with coworkers to optimize workflow and ensure smooth operations during busy shifts.
- Enhanced customer satisfaction by promptly serving food and maintaining clean work areas.
- Established rapport with customers by providing friendly and attentive service.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
Team Leader
Qdoba Mexican Grill
800 Englewood Pkwy C100, Englewood, CO 80110
02.2022 - 06.2023
- Set team performance expectations, monitor progress toward goals, and provide constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced communication strategies, ensuring clear and timely information exchange between the team and clients.
- Increased customer satisfaction with prompt and accurate issue resolution, leading a dedicated customer service team.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Facilitated decision-making processes within the group through open dialogue and consensus-building techniques.
Line Worker
Qdoba Mexican Grill
800 Englewood Pkwy C100, Englewood, CO 80110
06.2020 - 02.2022
- Reduced wait times for guests by efficiently assembling meals promptly.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Demonstrated versatility by quickly adapting to various roles as needed, including cashier, prep cook, or dishwasher duties.
- Assisted in training new line servers, contributing to a cohesive team environment.
- Promoted respect among coworkers while setting expectations for professionalism.
- Increased efficiency by organizing ingredients and supplies for easy access during peak hours.
- Developed strong relationships with coworkers, improving teamwork and overall job satisfaction.
- Contributed to a positive dining experience by engaging with guests in a friendly and professional manner.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
Education
Bachelor of Science - Psychology
Metropolitan State University of Denver
Denver, CO05-2027
Skills
- Efficient Work Pace
- Reliability and punctuality
- Organizational Skills
- Computer Skills
- Complex Problem-Solving
- Effective Communication
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Time Management
- Customer Service
- Active Listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Line Server
Qdoba Mexican Grill
06.2023 - 07.2023
Team Leader
Qdoba Mexican Grill
02.2022 - 06.2023
Line Worker
Qdoba Mexican Grill
06.2020 - 02.2022
Bachelor of Science - Psychology
Metropolitan State University of Denver