Izamary Hernandez Ordonez
Grand Junction,CO
Summary
Working with Qdoba Mexican Grill as a team lead to help improve customer satisfaction and streamline operations. Utilized problem-solving skills and proficiency in software to achieve this. Leadership style created a collaborative environment, which led to a significant reduction in employee turnover and an improvement in service quality. Used organizational skills and attention to detail were instrumental in ensuring the success of projects and operational efficiency.
Overview
3
3
years of professional experience
Work History
Line Server
Qdoba Mexican Grill
06.2023 - 07.2023
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Communicated effectively with coworkers to optimize workflow and ensure smooth operations during busy shifts.
- Enhanced customer satisfaction by promptly serving food and maintaining clean work areas.
- Established rapport with customers by providing friendly and attentive service.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
Team Leader
Qdoba Mexican Grill
02.2022 - 06.2023
- Set team performance expectations, monitor progress toward goals, and provide constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced communication strategies, ensuring clear and timely information exchange between the team and clients.
- Increased customer satisfaction with prompt and accurate issue resolution, leading a dedicated customer service team.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Facilitated decision-making processes within the group through open dialogue and consensus-building techniques.
Line Worker
Qdoba Mexican Grill
06.2020 - 02.2022
- Reduced wait times for guests by efficiently assembling meals promptly.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Demonstrated versatility by quickly adapting to various roles as needed, including cashier, prep cook, or dishwasher duties.
- Assisted in training new line servers, contributing to a cohesive team environment.
- Promoted respect among coworkers while setting expectations for professionalism.
- Increased efficiency by organizing ingredients and supplies for easy access during peak hours.
- Developed strong relationships with coworkers, improving teamwork and overall job satisfaction.
- Contributed to a positive dining experience by engaging with guests in a friendly and professional manner.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
Education
Bachelor of Science - Psychology
Metropolitan State University of Denver
Denver, CO05-2027
Skills
- Efficient Work Pace
- Reliability and punctuality
- Organizational Skills
- Computer Skills
- Complex Problem-Solving
- Effective Communication
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Time Management
- Customer Service
- Active Listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Line Server
Qdoba Mexican Grill
06.2023 - 07.2023
Team Leader
Qdoba Mexican Grill
02.2022 - 06.2023
Line Worker
Qdoba Mexican Grill
06.2020 - 02.2022
Bachelor of Science - Psychology
Metropolitan State University of Denver
Similar Profiles
Josephine AcevedoJosephine Acevedo
Shift Leader at Qdoba Mexican Grill - WisconsinShift Leader at Qdoba Mexican Grill - Wisconsin
Milinabella D'aloMilinabella D'alo
Shift Leader at Qdoba Mexican Grill - New YorkShift Leader at Qdoba Mexican Grill - New York
Mark ScottMark Scott
Shift Lead at Qdoba Mexican GrillShift Lead at Qdoba Mexican Grill