Overview
Work History
Education
Skills
Timeline
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Izaul Gonzalez

Brockport,NY

Overview

2
2
years of professional experience

Work History

IT Systems and Network Associate

SUNY Brockport
Brockport, NY
04.2024 - Current
  • Documented processes for installation, configuration, maintenance and troubleshooting of IT systems.
  • Performed daily maintenance of the IT systems including backups, troubleshooting, and optimization.
  • Provided technical assistance to end-users in resolving hardware and software issues.
  • Monitored network performance to ensure system availability to all users and performed necessary maintenance to support network availability.

IT Student Assistant

SUNY Brockport
Rochester, NY
09.2023 - Current
  • Enhanced user experience by troubleshooting software and hardware issues for students and faculty members.
  • Led employee training sessions on various software platforms, enhancing overall organizational competency in technology usage.
  • Reduced downtime by efficiently resolving technical problems in computer labs and classrooms.
  • Collaborated with team members to develop IT solutions that addressed unique challenges faced by students and staff.
  • Promoted effective communication within the IT department by assisting with ticketing systems, prioritizing tasks, and following up on unresolved issues.

Front End Associate

BJ's Wholesale Club
West Nyack And Greece, NY
01.2023 - 12.2023
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Assisted in organizing merchandise displays on the sales floor.

Education

Bachelor of Science - Computer Science

SUNY College At Brockport
Brockport, NY
12.2026

Certificate of Completion - Electricity And Wiring

Rockland County BOCES
West Nyack, NY
12.2021

High School Diploma -

North Rockland High School
Thiells, NY
06.2021

Skills

  • Technical Documentation
  • Fluent in English and Spanish
  • Hardware Maintenance
  • Wireless Networking
  • Information Security
  • Software Installation
  • Software Testing
  • Troubleshooting
  • Computer Hardware
  • Network Performance Analysis
  • Team Collaboration
  • Time Management

Timeline

IT Systems and Network Associate

SUNY Brockport
04.2024 - Current

IT Student Assistant

SUNY Brockport
09.2023 - Current

Front End Associate

BJ's Wholesale Club
01.2023 - 12.2023

Bachelor of Science - Computer Science

SUNY College At Brockport

Certificate of Completion - Electricity And Wiring

Rockland County BOCES

High School Diploma -

North Rockland High School

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Izaul Gonzalez