Izaya Wahlers
Addiction Recovery
Minneapolis,MN
Work Preference
Summary
Addiction recovery professional prepared to make significant impact. Proven experience in facilitating patient recovery through individualized plans and therapeutic support. Known for collaborative teamwork and adaptability, ensuring consistent and effective care. Skilled in crisis management and motivational interviewing, valued for reliability and flexibility.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Addiction Recovery Technician
NorthStar Regional
07.2025 - 01.2026
- Facilitated daily support for clients in recovery, fostering a safe and therapeutic environment.
- Trained new staff on best practices in addiction recovery techniques and client interaction protocols.
- Enhanced patient engagement and motivation through empathetic communication and rapport-building techniques.
- Developed trusting relationships with clients by maintaining a non-judgmental atmosphere while emphasizing personal accountability.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
Behavior Technician
Fraser
05.2024 - 10.2024
- Implement behavior intervention plans for individuals with autism spectrum disorder, focusing on skill development and behavior reduction
- Provide direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques
- Maintain accurate documentation of client progress, session notes, and incident reports
- Ensure a safe environment for clients by following safety protocols at all times
Customer Service Associate
Walgreens
08.2023 - 03.2024
- Guided customers to select suitable products based on their requirements.
- Processed customer purchases with speed and accuracy at checkout.
- Ensured shelves were well-stocked and orderly to enhance store appearance.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow
Guest Service Representative
Hyatt Regency of Tamaya
04.2023 - 07.2023
- Facilitated guest check-in and check-out processes efficiently.
- Executed night audit reports and system setups for the following day.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Pharmacy Clerk/Cashier
Sawtooth Mountain Clinic Pharmacy
11.2022 - 03.2023
- Retrieve prepared prescriptions for customers, and assist customers with checkout, including collecting insurance information and payment for prescriptions.
- Maintained adherence to HIPAA and all regulatory standards.
- Established and maintained patient profiles, updating organizational database with current information.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
Guest Service Representative
Bluefin Bay on Lake Superior
12.2020 - 03.2023
- Assist guests with check-in and check-out from the hotel, booking reservations, and any complaints or issues that may arise during their stay.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Line Cook/Prep Cook
Skyport Lodge and Raven Rock Grille
01.2018 - 11.2020
- Ensured high standards of cleanliness in kitchen spaces.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination.
Education
High School Diploma -
Cook County High School
Grand Marais05.2016
Skills
- Service excellence
- Sales experience
- Hospitality support skills
- HIPAA compliance
- Microsoft Excel
- Active listening
- Data collection
- Documentation skills
- Problem resolution
- Microsoft Office
- Relapse prevention
- Behavioral management
- Self-care awareness
- Substance abuse
- Teamwork and collaboration
- Problem-solving
- Verbal and written communication
Certification
CPR Certification
Languages
English
Native or Bilingual
LEGAL NAME
Isabel Wahlers
Timeline
Addiction Recovery Technician
NorthStar Regional
07.2025 - 01.2026
Behavior Technician
Fraser
05.2024 - 10.2024
Customer Service Associate
Walgreens
08.2023 - 03.2024
Guest Service Representative
Hyatt Regency of Tamaya
04.2023 - 07.2023
Pharmacy Clerk/Cashier
Sawtooth Mountain Clinic Pharmacy
11.2022 - 03.2023
Guest Service Representative
Bluefin Bay on Lake Superior
12.2020 - 03.2023
Line Cook/Prep Cook
Skyport Lodge and Raven Rock Grille
01.2018 - 11.2020
High School Diploma -
Cook County High School