Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Izel Ayala

Houston

Summary

Dynamic brand ambassador with proven success in customer engagement and product demonstration. Strong skills in collecting feedback and collaborating with diverse teams to enhance marketing strategies. Results-driven in customer service experience. Known for enhancing brand awareness and loyalty through effective product demonstrations and strategic feedback collection. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

10
10
years of professional experience

Work History

Brand Embassador

PGA
Houston
02.2024 - Current
  • Engaged customers to promote brand awareness at PGA events.
  • Demonstrated product features and benefits to enhance customer experience.
  • Collected customer feedback to inform marketing strategies and improvements.
  • Collaborated with marketing team to execute promotional campaigns effectively.
  • Maintained product displays and promotional materials at various locations.
  • Assisted in training new brand ambassadors on company standards and practices.
  • Gathered customer feedback for product development purposes.
  • Employed basic selling techniques to engage with customers.
  • Managed relationships with vendors involved in promotional activities.
  • Distributed flyers, brochures, and other materials at promotional events.

Server

Outback Steak House
Baytown
06.2015 - 07.2023
  • Provided excellent customer service in a fast-paced dining environment.
  • Took customer orders and ensured accurate delivery of food and beverages.
  • Maintained cleanliness and organization of dining area and service stations.
  • Assisted kitchen staff by communicating special requests and dietary needs.
  • Processed payments efficiently using point-of-sale systems.
  • Trained new servers on menu items and service standards.
  • Collaborated with team members to enhance guest satisfaction during peak hours.
  • Provided excellent customer service to ensure satisfaction.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.

Education

Associate of Science - Process Technology

Lee College
Baytown, TX
08-2021

Associate of Science - Chemistry

Lee College
Baytown, TX
02-2020

High School Diploma -

Goose Creek Memorial Hs
Baytown, TX
05-2018

Associate of Arts - General Studies

Lee College
Baytown, TX
05-2017

Skills

  • Brand promotion
  • Customer engagement
  • Product demonstration
  • Event coordination
  • Market research
  • Customer relationship management
  • Effective communication
  • Team collaboration
  • Customer service
  • Strong interpersonal skills
  • Bilingual
  • Microsoft office
  • Public relations
  • Relationship management

Accomplishments

* I have received the Presidential Honor Award in 2021

* Petrochem works scholarship

* Stem scholarship

* 3.8 Gpa

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Brand Embassador

PGA
02.2024 - Current

Server

Outback Steak House
06.2015 - 07.2023

Associate of Science - Process Technology

Lee College

Associate of Science - Chemistry

Lee College

High School Diploma -

Goose Creek Memorial Hs

Associate of Arts - General Studies

Lee College

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