Martha Muzquiz
San Antonio,TX
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
29
29
years of professional experience
Work History
Brand Embassador
Coty US
07.2023 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached customers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Planned and organized sampling events by working hand-in-hand with retail counter managers and leaders.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Worked with team to achieve sales goals for products.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
Woman Fragrances Counter Manager
Nordstrom
06.2022 - 06.2023
- Organized sale events and created eye-catching prod
- Organized sale events and created eye-catching product displays to attract customers to Woman's counter.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Performed all stock-keeping processes and assisted in replenishing all items as per company policy.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Operated cash register to accurately complete customer financial transactions.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Men's Fragrances Counter Manager
Nordstrom
10.2020 - 06.2022
- Organized sale events and created eye-catching product displays to attract customers to the men's fragrance counter.
- Operated cash register to accurately complete customer financial transactions.
- Ticketed, arranged, and displayed merchandise to promote sales and cleaned shelves, tables, and counters.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Performed all stock-keeping processes and assisted in replenishing all items as per company policy.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
Store Manager of Operations
212 Perfumeria
02.2013 - 09.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 25% with special displays and promotions.
- Completed point-of-sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
UETA Duty Free
12.1994 - 08.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Completed point-of-sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Arts - Lic. Recursos Humanos
Universidad Autonoma Del Noreste De Coahuila
Piedras Negras, Coah. Mexico05.1992
Associate of Arts - Business Administration
SWTJC
Eagle Pass, TX05.1988
Skills
- POS Transactions
- Business Administration
- Sales Expertise
- Product Demonstration
- Effective Communicator
- Customer Service
- Floor Operations and Displays
Languages
Spanish
Native or Bilingual
Timeline
Brand Embassador
Coty US
07.2023 - Current
Woman Fragrances Counter Manager
Nordstrom
06.2022 - 06.2023
Men's Fragrances Counter Manager
Nordstrom
10.2020 - 06.2022
Store Manager of Operations
212 Perfumeria
02.2013 - 09.2020
Store Manager
UETA Duty Free
12.1994 - 08.2013
Bachelor of Arts - Lic. Recursos Humanos
Universidad Autonoma Del Noreste De Coahuila
Associate of Arts - Business Administration
SWTJC
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