Izmira Tawfeek
New York,NY
Summary
15+ years of experience working within child welfare systems & agencies supporting youth and families. My work has consisted of a multitude of direct and indirect services in conjunction with city & community based agencies ranging from 1:1 direct service to operational/analytics support for programs. The goal has been to serve others in creative ways in order to elicit positive outcomes that impact the quality of lives of youth, families, staff, and the community served.
Overview
23
23
years of professional experience
Work History
Senior Program Analyst
Good Shepherd Services
New York, NY
04.2020 - Current
- Assigned to working with foster care programs to conduct analysis of monthly data, contract and ACS/OCFS methodology guideline adherence as well as produce outcome-based reports for quality improvement and sustainability of contracts.
- Project managed co lead on build of agency database via tableau, using internal, state and city data to increase efficiency, accuracy and alignment of data.
- Designed and successfully implemented a youth advisory board, aimed at increase of inclusion of youth voice in agency decision making arenas.
Program Quality Analyst
NY Foundling
New York, NY
05.2018 - 04.2020
- Work with VP, AVP and Supervisors of Preventive and Foster care, Educational and Medical programs on analysis of trends in program data across programs to promote positive outcomes.
Assistant Program Director
Union Settlement- East Harlem Youth Opportunity Hub
New York, NY
06.2017 - 05.2018
- Assisted with drafting/ implementing operation plan for program and provided daily operations management.
- Connected with 26 community based organizations to provide supportive wrap around services to youth/ families within the east harlem communities for crime/ harm reduction
Case Manager/Counselor
Union Settlement- Fatherhood Academy Program
New York, NY
04.2016 - 05.2017
- Taught weekly parenting classes, provided case management services and developed service plans for young fathers ages 16-24.
Socio Therapist/ Case Planner
NY Foundling
Bronx, NY
04.2012 - 04.2016
- Assist youth in foster care with skill building/ behavior modification using ABC and TST model.
Case Planner/ Behavior Specialist
St. Dominic’s Home
Bronx, NY
11.2007 - 07.2011
- Supported youth with behavioral and mental heath issues around behavior modifications to allow for positive community living
Security officer
Tri-Star Security/ Allied Barton Security
New York, NY
07.2003 - 11.2009
- Actively tracked and recorded daily activity/ maintained a secure working environment.
Temple Tutor/Mentor
Harrison Elementary/ GYM
Philadelphia, PA
10.2001 - 05.2003
- Assisted inner city teenage males with homework and testing issues/counseling.
Education
M.P.A. (Masters of Public Administration) - Management and Operations/Human Resource Management
John Jay College of Criminal Justice
B.A. Forensic Psychology - Adolescent and Family Studies
John Jay College of Criminal Justice
Skills
- Strong understanding of contracts and execution of RFP’s and importance of program outcomes/operations
- Understanding of CQI process, quality assurance, program analysis/ evaluation, data analysis, SWOT analysis, understanding of city zoning and planning, social media, logic models
- Proficient in MS Office (365) and Windows (Word, Excel, Access, Power Point, Outlook), Google sheets/drive, TEAMS
- Ability to train staff on systems, policy, and procedures, develop training materials/ presentations for multi level agency staff
- Transferable skills in meeting facilitation, communication with high level agency, staff, law/ legal policies, communication, conflict management, youth and young adult needs and services, foster care, preventive services
- Understanding of city/ state databases containing confidential client information: CONNECTIONS, DATAWAREHOUSE, SAFE MEASURES, CAPRICORN, SALESFORCE, OFFICE PRACTICUM, EVOLV, QUICKBASE, QLIK, CARE4, Tableau
- Managerial experience, daily operational and over site skills, employee development training
- Event planning committee, fundraising events, flyer creation (EHYOH and young women’s retreat at union settlement)
- Small business owner and artistic background in fashion design and visual art/ creative arts
Projects
Youth Advisory Board Leader/facilitator, 07/2022, Present, Spearhead development of an inaugural Youth Advisory Board within the company in accordance with contract management, Lead in facilitating youth groups that aid in the development of skill building, advocacy and communication, Lead in charge of logistics, communications, fiscal/budget management, Aides in communication & curriculum development and workshop facilitation. Project Development Manager, 08/2020, Present, Lead in managing the flow and development of an internal agency database creation project to be used by foster care programs in tandem with IT liaison into Tableau, Training and interpretation of OCFS/ACS methodology and contact requirements, Assists with interpretation of Data Warehouse/ODS/Connections data table and fields, Development of project workflow and management of tasks, Conducts cross checks of data for validation, Consults on visual interpretations, displays of data and user friendliness
Timeline
Senior Program Analyst
Good Shepherd Services
04.2020 - Current
Program Quality Analyst
NY Foundling
05.2018 - 04.2020
Assistant Program Director
Union Settlement- East Harlem Youth Opportunity Hub
06.2017 - 05.2018
Case Manager/Counselor
Union Settlement- Fatherhood Academy Program
04.2016 - 05.2017
Socio Therapist/ Case Planner
NY Foundling
04.2012 - 04.2016
Case Planner/ Behavior Specialist
St. Dominic’s Home
11.2007 - 07.2011
Security officer
Tri-Star Security/ Allied Barton Security
07.2003 - 11.2009
Temple Tutor/Mentor
Harrison Elementary/ GYM
10.2001 - 05.2003
M.P.A. (Masters of Public Administration) - Management and Operations/Human Resource Management
John Jay College of Criminal Justice
B.A. Forensic Psychology - Adolescent and Family Studies
John Jay College of Criminal Justice