Izzy Abrre
Lehi
Summary
Versatile professional with extensive experience in sales management and technical operations. Adept at combining technical expertise with sales acumen to deliver innovative solutions and drive business growth. Proven ability to lead high-performing teams, optimize processes, and build lasting client relationships. Expertise spans project management, advanced security systems, technical support, and strategic sales initiatives, resulting in improved operational efficiency and revenue expansion.
Overview
15
15
years of professional experience
Work History
Project Manager /Field Sales Executive
Security 101
08.2024 - Current
- Spearheaded complex projects from inception to completion, ensuring timely delivery and budget adherence
- Orchestrated cross-departmental collaboration to streamline workflows and enhance operational efficiency
- Delivered innovative solutions to project challenges, reducing costs and improving outcomes
- Cultivated positive stakeholder relationships through transparent communication and regular updates
Account Sales Manager
Hikvision Canada
01.2022 - Current
- Conducted comprehensive training sessions on advanced security technologies to enhance client proficiency
- Fostered long-term client relationships by delivering customized solutions and responsive support
- Delivered persuasive product demonstrations, securing high-value contracts and expanding the client base
- Developed strategic sales initiatives, achieving continuous increase in regional revenue
- Regularly reviewed client accounts to align offerings with evolving needs, boosting satisfaction and retention
Commercial Manager
FLUENT HOME
01.2015 - 04.2020
- Directed Installation and procurement operations for large-scale security and surveillance projects, grew sales department to over $500K in annual sales
- Designed and executed marketing campaigns that drove a 40% growth YoY in sales
- Utilized data analytics to identify and capitalize on market expansion opportunities in US and Canada
- Strengthened client relationships by conducting regular performance reviews and aligning services with their objectives
Technical Support Manager
FLUENT HOME
01.2016 - 01.2018
- Oversaw a technical support team, ensuring high performance and adherence to service standards
- Developed and implemented training programs to improve technical proficiency and service quality
- Analyzed KPI data to identify performance gaps and introduced targeted improvements
- Resolved complex technical issues efficiently, achieving a 95% customer satisfaction rate
Lead Technician
FLUENT HOME
01.2012 - 10.2014
- Managed daily operations of a team of installation technicians, ensuring timely project completion
- Conducted training sessions to enhance team skills and maintain high-quality installations
- Scheduled and allocated resources effectively, ensuring 95% same day project completion
Installation Technician
FLUENT HOME
01.2010 - 10.2012
- Installed and maintained cutting-edge security and automation systems, ensuring optimal performance
- Provided exceptional customer support during installations, addressing inquiries and resolving concerns
- Conducted system upgrades and preventative maintenance, minimizing service disruptions
- Delivered tailored solutions to meet diverse client needs, enhancing user experience
Education
Security Systems Technician -
British Columbia Institute of Technology
Skills
- Sales Presentations
- CRM Software Proficiency
- Sales Team Training & Leadership
- Business Development & Planning
- Customer Service Excellence
- KPI Monitoring & Analysis
Timeline
Project Manager /Field Sales Executive
Security 101
08.2024 - Current
Account Sales Manager
Hikvision Canada
01.2022 - Current
Technical Support Manager
FLUENT HOME
01.2016 - 01.2018
Commercial Manager
FLUENT HOME
01.2015 - 04.2020
Lead Technician
FLUENT HOME
01.2012 - 10.2014
Installation Technician
FLUENT HOME
01.2010 - 10.2012
Security Systems Technician -
British Columbia Institute of Technology
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