Joanna Ramos

Universal City,TX

Summary

Dynamic professional with a solid background in office administration and quality assurance. Known for exceptional document management and customer service skills, ready to drive improvements in operational processes and client interactions.

Overview

years of professional experience

Work History

Receptionist /Computer Data Entry Operator

Precision Rebar & Strand

San Antonio, TX

03.2024 - 04.2026

Managed front desk operations, ensuring seamless visitor experience and efficient call routing.
Coordinated scheduling for meetings and appointments, optimizing time management across departments.
Maintained accurate records of incoming and outgoing correspondence, enhancing communication flow.
Assisted in inventory management of office supplies, reducing costs through effective stock control.
Implemented improved filing system, increasing document retrieval speed and accuracy.
Led customer service initiatives to enhance client satisfaction and resolve inquiries promptly.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Quality Assurance

Walmart D.C

New Braunfels, TX

03.2021 - 03.2024

Reduced errors in patient care reports by implementing a thorough quality assurance program.
Supported quality assurance efforts by ensuring instrumentation accuracy met industry standards.
Participated in regular quality assurance assessments to maintain high standards of service delivery.
Enforced quality assurance protocols to deliver ideal customer experiences.

Education

High School Diploma -

Tom C Clark High School

San Antonio, TX

No Degree - Real Estate

Aceable Agent Real Estate School

Austin, TX

05.2026

Skills

Organization skills
Time management
Phone etiquette
Inventory management
Data entry

Customer/Client relations
Office administration
Document management
Tech-Savvy

Languages

Spanish

Native or Bilingual

English