J. Aaron Long
Las Vegas,NV
Summary
Experienced IT professional with over 3 years of expertise in IT infrastructure, service desk and end-to-end user acceptance testing with airline software. Experience in the development, maintenance, and implementation of various IT systems. Proven ability to design effective solutions to meet business objectives. Applying for the position of Part-Time Customer Care Agent at Vibes to utilize my knowledge and experience in the field.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Analyst, IT CEX Crewmember Products
Jetblue Airways Corp
Remote
07.2009 - Current
- Implementing a new reservation system and conducting end-to-end user acceptance testing. Currently working on a project to introduce the new application with a full company-wide roll-out and have 4 proof of concepts in motion.
- Conduct UAT and CVT testing with each new release of our reservation system with a team of 5-10 individuals I manage.
- Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
- Spend time working the service now ticketing queue to help end users troubleshoot issues with our current reservation system.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Bellman
Marriott
Riverside, CA
07.2007 - 06.2009
- Escorted guests to and from rooms and assisted with baggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Explained important features of guest rooms to travelers.
Assistant Manager
Global Gossip
Sydney, NSW. Australia
07.2006 - 06.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Arts - Cyber Security
Peirce College
Philadelphia, PA12.2025
Skills
- User Acceptance Testing (UAT)
- Microsoft Office
- Front End: HTML, CSS & JavaScript
- Google Suite
- Mac / Windows
- Git / GitHub
- Terminal / Command Line
- SQL
Certification
- Microsoft Office Specialist
- Data Analytics Certificate - Google (In Progress)
Timeline
Associate Analyst, IT CEX Crewmember Products
Jetblue Airways Corp
07.2009 - Current
Bellman
Marriott
07.2007 - 06.2009
Assistant Manager
Global Gossip
07.2006 - 06.2007
Bachelor of Arts - Cyber Security
Peirce College