Resourceful and results-driven professional with 17 years of experience in business development, Sass technology, IT support, and property management. Adept at managing client relationships, analyzing complex systems, and delivering tailored solutions to diverse populations.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Software-Solution LLC
05.2023 - 02.2025
Led day-to-day business development operations, overseeing sales forecasting, team training, and client acquisition for advanced IT and AI software solutions. Managed quarterly and fiscal year sales quotas, ensuring consistent pipeline growth and goal achievement. Conducted regular team meetings to review sales performance, strategize improvements, and prepare for upcoming engagements. Played a hands-on role in both selling and coaching, fostering a high-performance sales environment through strong leadership, collaboration, and a data-driven approach.
Business Account Development Analyst
Accenture - Google Partner IT & AI advance technology
04.2022 - 05.2023
As a Business Development Team Lead in the Sass industry my responsibilities included managing inbound and outbound calls within our CRM, I specialized in software sales analysis providing real-time digital Sass advisory services. I played a key role in optimizing CRM systems & KPIs with a focus on platforms like Sales loft & Sales force to manage and track leads effectively. I successfully led, sold, and provided training for administrative, production, and business development teams, ensuring seamless collaboration and growth. In addition to advising on and selling Sass solutions, I also worked extensively with Google Cloud and Google Workspace (GWS) platforms. I spearheaded lead generation efforts that resulted in significant new sales revenue, achieving a 53% increase in lead pipeline.
Analyst & Help Desk Adviser
N3 LLC
01.2022 - 04.2022
As a Team Lead in B2B sales and account management, I managed subscriptions for PCI-compliant merchant solutions, streamlining and securing the validation process for SAQ-type questions via phone support. I provided front-line advisory services and technical assistance, supporting clients with software installations and IT security tools. Key responsibilities included overseeing the deployment of installment management applications, network scanning tools, and antivirus software, ensuring smooth implementation and user training. My role combined customer-facing support with back-end systems integration to enhance both client satisfaction and data security.
Managing Director
CJLS Real Estate Property Management
02.2019 - 01.2022
Oversaw day-to-day operations of residential and commercial property management, with a strong focus on client relations, maintenance coordination, and lease administration. Built and maintained a robust client base by delivering responsive, high-quality service. Prepared and reviewed work orders for the maintenance department and evaluated proposals and bids for vendor contracts—directly contributing to cost savings, improved property conditions, and increased revenue. Managed the lease approval process, including screening, approvals, and denials, ensuring compliance with company policies and property standards.
Education
H.S. diploma - Constitutional law
Career high school
Chicago, IL
01.1987
A.A.S in Criminal Justice - undefined
Daley College
Chicago, IL
01.1991
Skills
Proficient in a wide range of Microsoft technologies with certifications
Cybersecurity
Data Storage and Management
Data Analytics and Visualization
Cloud Services
IT Infrastructure and Support
Project Management
Timeline
Business Development Manager
Software-Solution LLC
05.2023 - 02.2025
Business Account Development Analyst
Accenture - Google Partner IT & AI advance technology