J. Jacquez
Rio Rancho,NM
Summary
Dynamic OSP Field Operations Lead Technician at Ezee Fiber with expertise in fusion splicing and network restoration. Proven track record in leading teams to resolve complex fiber issues, ensuring compliance with safety standards, and delivering exceptional customer communication. Bilingual in English and Spanish, enhancing collaboration across diverse teams.
Overview
18
18
years of professional experience
Work History
OSP Field Operations Lead Technician
Ezee Fiber
09.2024 - 01.2026
- Led OSP maintenance and outage ticket response, coordinating field crews and contractors for fiber‑related service issues.
- Reviewed trouble tickets, alarms, and OTDR data to isolate fiber faults and develop restoration plans.
- Led OSP build and maintenance activities for aerial and underground networks, including installation and splicing of D‑cases, NovuX fiber closures, and MUX enclosures.
- Performed and supervised fusion splicing, emergency restorations, and plant repairs on 24ct–288ct fiber networks.
- Conducted OTDR, OLTS, and power meter testing to verify repairs and restore service within SLA timeframes.
- Identified and resolved issues including fiber cuts, damaged closures, water intrusion, high loss, and intermittent service.
- Communicated real‑time status updates to NOC, Operations, Engineering, and Construction teams throughout the ticket lifecycle.
- Documented maintenance tickets with test results, splice details, photos, and close‑out notes for auditing and tracking.
- Ensured all work met OSP construction standards, safety requirements, and quality specifications; completed QA audits on fiber routes and closures.
- Built transports off blackhaul fiber(segra, zayo), transports built for cabinets in Albuquerque (5) and Rio Rancho (2) markets, Lit up all cabinets.
- Repaired Conterra Network (Ezee Fiber) infrastructure across Santa Fe, Rio Rancho, and Los Lunas, including 144‑count fiber restorations.
Customer Service Technician
Windstream Communications
02.2021 - 09.2024
- Installed, repaired, and serviced fiber (24ct–288ct), POTS, and DSL circuits for residential and commercial customers.
- Used diagnostic tools such as Viavi ONX 580, tone generators, and 3M probes to identify and resolve service faults.
- Installed and configured modems, ONTs, Cat5e wiring, and RJ45 connections for network and voice services.
- Conducted end-to-end signal testing and troubleshooting to maintain service reliability and quality.
- Serviced central offices, cross boxes, terminals, and pedestals according to company and safety standards.
- Delivered clear, courteous technical support and maintained accurate service documentation.
- Safety-certified: Ladder and Gaf Pole Certified; compliant with OSHA standards.
Broadband, Cable, and Fiber Technician
CenturyLink
07.2014 - 10.2019
- Installed and repaired fiber optic, broadband, DSL, and POTS services for residential and business clients.
- Operated HST 3000, Sidekick, and Viavi ONX 580 for testing and performance analysis of copper and fiber networks.
- Installed ONTs, modems, Cat5e wiring, and completed RJ45 and phone jack terminations.
- Performed fusion splicing and fault isolation using OTDR and power meter analysis.
- Assisted customers with Wi‑Fi and home security setups requiring integrated broadband connections.
- Collaborated with engineers and dispatchers to ensure work efficiency and issue resolution within SLAs.
- Certified Fusion Splicer; Ladder, Bucket, and Gaf Pole Certified for safe field operations.
Mechanic Assistant / Welder
Toby Jacquez Trucking
06.2008 - 04.2019
- Supported mechanical repairs and performed wiring, oil changes, tire replacements, and welding tasks.
- Repaired electrical wiring on trucks and trailers; ensured safety and reliability for all repairs.
- Delivered excellent customer service for all clients and internal team members.
Press Operator / Driver
Demand Printing Solutions
11.2013 - 07.2014
- Operated printing presses and bindery equipment; ensured quality during production runs.
- Sorted, packaged, and delivered printed materials and mail.
- Provided professional customer service while managing daily production delivery routes.
Education
Prerequisites -
University of New Mexico
01.2026
Prerequisites -
Central New Mexico Community College
03.2012
High School Diploma -
Coronado High School
05.2010
Skills
- Fusion Splicing & Fiber Maintenance
- Veex, Viavi OTDR
- Veex, Viavi Power Meter
- Viavi ONX 580 Testing
- Copper Installation
- Fiber Installation
- POTS Installation
- DSL Installation
- Troubleshooting
- Network Restoration
- Project Documentation
- Map Interpretation
- Interdepartmental Collaboration
- Leadership
- OSHA Safety Compliance
- NEC Safety Compliance
- NESC Safety Compliance
- Effective Customer Communication
- Bilingual: English & Spanish
Certifications And Technical Skills
Fujikura / Sumitomo Fusion Splicers, OTDR, Viavi ONX 580, HST 3000, Sidekick, Tone Generator, 3M Probe, Power Meter, Optical Source, Fusion Splicer Certified, Ladder/Bucket/Gaf Pole Safety Certified, CAD, MS Office Suite, GIS Mapping, Network Documentation Tools
Timeline
OSP Field Operations Lead Technician
Ezee Fiber
09.2024 - 01.2026
Customer Service Technician
Windstream Communications
02.2021 - 09.2024
Broadband, Cable, and Fiber Technician
CenturyLink
07.2014 - 10.2019
Press Operator / Driver
Demand Printing Solutions
11.2013 - 07.2014
Mechanic Assistant / Welder
Toby Jacquez Trucking
06.2008 - 04.2019
Prerequisites -
University of New Mexico
Prerequisites -
Central New Mexico Community College
High School Diploma -
Coronado High School