Israel A. Flores
Houston
Summary
A highly accomplished educated and disciplined telecommunications professional seeking to contribute and grow with a dynamic, progressive, and innovative organization where I can further enhance and utilize my professional skills.
Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in English and Spanish. Committed to resolving problems and maintaining accurate metrics and reports.
Overview
26
26
years of professional experience
1
1
Certification
Work History
OSP Field Operations Technician
Ezee Fiber
05.2024 - Current
- Install, splice, and test fiber optic cables to ensure proper functioning of network infrastructure.
- Perform fusion splicing and fiber troubleshooting.
- Prep and install new splice cases, including midspan, on multiple cable types.
- Dress aerial cases, handholes, and manholes with attention to detail.
- Audit splice cases and identify issues or inconsistencies.
- Collaborate with Business Partners, Construction & Network Engineering on outage resolution.
- Identify and understand muxes, switches, and routers.
- Read and interpret splice matrices, CDs, and design maps accurately.
- Conduct OTDR and power meter testing to verify fiber integrity.
- Use VFL and recognize fiber losses, wavelengths, and traffic light measurements.
- Save and send test files and documentation.
- Navigate mapping tools such as 3GIS and Arc Online with basic layer symbology knowledge.
- Incident Management: Participate in after-hours and weekend on-call rotations to ensure rapid response and resolution during critical network outages or events.
Premises Technician
AT&T
06.2008 - 05.2024
- Installation, service and repair for telephone, TV, and internet services for both U-Verse and DirecTV
- Analyzing and troubleshooting technical problems
- Greet, assist, and educate customers on the use of TV receivers and remotes.
- Reviewing and discussing service order requirements and equipment requests with supervisor and customers.
- Installing, maintaining, and repairing telecommunications systems for residential and commercial customers
- Reviewing and interpreting network design, facility, and circuit layout orders and tickets
- Connect wires and cables to terminals; aerial and buried.
- Conducting routine inspection on devices to identify if they need to be changed.
- Testing and checking equipment, set up network with static IP’s.
- Perform service calls in a timely manner and repaired communication devices.
- Addressing company and customer needs as per established procedures.
- Worked and repaired telecom color-coded wires and cables of all sizes.
- Exceed monthly efficiency goals of 101 and higher.
- Cleaned, organized, and stocked company vehicles and equipment.
Satellite Technician Installer
DirecTech
04.2000 - 06.2008
- Satellite and ADT Honeywell Home Security installation, service, and repair
- Review daily work orders.
- Greet, assist and educate customers on use of TV receivers and remotes and home security keypads and devices.
- Installation of RG6 cables
- Professional installation of cable and telephone wall drops
Education
High School -
Sam Houston High School
Houston, Texas06.1996
Skills
- 16 years of experience in telecommunications
- Technical Knowledge Test (TKT II) Qualified
- Technical Mechanical Test ( TMT III) Qualified
- Bilingual (Spanish & English); read, write, and speak fluently in both languages
- JDSU Smart Class meters
- Familiar with DSL, VDSL, ADSL; Installation, IPDSL, Service and repair
- CAT 5 & 6 Networks
- Fiber optic trained in fusion and connectorize fiber
- Experienced in use of light and laser meters, low voltage toners, Otdr, fiber scope meter
- Familiar with OSHA, ESC and NEC
- VOIP-Voice over IP
- Basic Electrical circuits, including open/shorts, grounds, wiring knowledge
- Basic Electrical flow, power, resistance, conductance and current
- Basic Electrical Transmission and Waveforms
- Digital Transmission, Digital/Analog Conversion, Bit Frame, Bit Stream, T-carriers-hierarchy, overhead, framing, and data rates
Certification
- Technical Knowledge Test (TKT II)
- Technical Mechanical Test ( TMT III)
- Comp TIA IT Fundamentals (ITF+) Certification
- Technical/Mechanical Test certified (TMT III Certified)
Timeline
OSP Field Operations Technician
Ezee Fiber
05.2024 - Current
Premises Technician
AT&T
06.2008 - 05.2024
Satellite Technician Installer
DirecTech
04.2000 - 06.2008
High School -
Sam Houston High School