Sean Rice
Hardy,VA
Summary
Career Objective. I am a motivated and enthusiastic self-starter, going above and beyond the requirements of the job to meet organizational objectives, with a proven ability to multi-task and pay attention to detail and accuracy. I'm looking forward to advancing my professional and personal life by using my skills and development to continue to build and grow with a company. I enjoy car shows and spending time with family and friends.
Knowledgeable Manager with solid background in overseeing field operations and ensuring smooth project execution. Successfully managed diverse teams and optimized workflows to meet strategic objectives. Proven ability to enhance operational efficiency and demonstrated expertise in problem-solving and resource management.
Experienced with optimizing field operations to improve efficiency and productivity. Utilizes strategic planning and resource management to enhance project outcomes. Track record of effective team leadership and problem-solving in high-pressure situations.
Professional in field operations management with extensive experience in overseeing and optimizing operational processes. Strong focus on team collaboration and driving results. Skilled in logistics, resource allocation, and strategic planning, while being adaptable to changing needs. Reliable and effective at fostering productive work environment to meet organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Operations Manager
Shentel
Radford, VA
01.2019 - 03.2026
- Over seen yearly tool budgets for around 35 employees.
- Coordinated daily operations of 3 coaxial and fiber systems in southwest VA.
- Managed installations and trouble tickets of the startup of our fixed wireless operations.
- Managed a team of 3 to 4 supervisors and teams of technicians that handled the installation and trouble tickets while maintaining the integrity of coaxial, fiber and fixed wireless plants.
- Work with all departments (engineering, customer service, tech support and marketing) to ensure the growth of the company and to provide the best customer experience.
Field Operations Supervisor (SML)
SHENTEL
Glade Hill, VA
01.2010 - 12.2019
- Managed daily installation and trouble tickets.
- Supervise a team of 10 employees and 2-5 contractors on a daily basis.
- Work with vendors for ordering tools and supplies.
- Directed people to achieve sales goals.
- Completed Osha Certification.
- Handled customer escalations and resolutions.
- Executed some head end and hub work.
- Was the 1st to launch and manage RFOG with great success with in Shentel.
- Supervised 2 DTA conversions with great success.
- Achieved Master Tech Certification.
Field Operations Supervisor (SML)
JetBroadband
Glade Hill, VA
01.2007 - 12.2010
- Handle Customer Complaints.
- Provided Customer Service.
- Managed customer escalations and resolutions.
- Managed daily installations and troubles.
- Supervised a team of 10 employees and contractors.
Education
Master Technician Certificate -
NCTI
Skills
- Customer Service
- 25 years of industry experience
- Memos & Correspondence
- Office Management
- Calendar/Schedule Management
- Reports & Spreadsheets
- Records Management
- Telecommunications
- 13 years of supervisor experience
- 7 years of management experience
- Staff oversight
- Operational efficiency
- Training and mentoring
- Team building
- Operational planning
- Team supervision
- Contractor management
- Strategic planning
- Workflow planning
- KPI tracking
- Technical leadership
- Time management
- Problem-solving abilities
Certification
Master Technician, Emerging Leader, Master Tech HFC Networks, 41 college credits towards AS in applied science
Timeline
Field Operations Manager
Shentel
01.2019 - 03.2026
Field Operations Supervisor (SML)
SHENTEL
01.2010 - 12.2019
Field Operations Supervisor (SML)
JetBroadband
01.2007 - 12.2010
Master Technician Certificate -
NCTI