Maria Luces
Miami,FL
Summary
Professional in Customer Service with 7 years of experience, problem solving and customer relationship management.
Expert in effective communication, conflict resolution and technology management, responsible and productive, always
willing to learn and seek new experiences.
Medical Assistant Program – Graduate
[ICR FLORIDA EDUCATION ]
Board Exam scheduled/pending
Overview
2
2
Languages
1
1
Certification
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Field Operations Manager
ECL by Puvedo
Hollywood, Florida
05.2026 - Current
- ● Manage and coordinate daily warehouse operations for approximately 32 delivery drivers.● Supervise driver check-in and check-out procedures to maintain an organized and efficient workflow.● Scan, receive, organize, and verify packages throughout daily warehouse operations.● Review failed and undelivered packages and ensure they are properly processed and handled.● Monitor drivers’ deliveries and verify that package and delivery information is correctly completed.● Assist drivers with operational issues and help resolve problems efficiently during daily operations.● Perform delivery-driver duties when needed, providing hands-on experience with the complete delivery process.● Prepare end-of-day operational reports documenting warehouse activities and daily results.● Communicate with drivers and management to support productivity and maintain smooth warehouse operations.
Uni uni Driver
DRL 24 LLc
Miami, FL
08.2025 - 05.2026
- ● Delivered packages safely and efficiently while following assigned routes and delivery schedules.● Scanned packages and maintained accurate delivery records throughout daily routes.● Handled a high volume of packages while maintaining accuracy and timely deliveries.● Followed company procedures for package handling, delivery confirmation, and customer service.● Resolved delivery-related issues professionally while maintaining positive customer interactions.
Medical Assistant
Project health CVS
Miami, FL
03.2025 - 07.2025
- Registered new patients into practice management software program accurately entering demographic information.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Measured vital signs and took medical histories to prepare patients for examination.
Waitress Supervisor
Mi Fondita Restaurant
Hollywood, FL
05.2021 - 06.2025
- Trained new hostesses in customer service and job duties.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Maintained a clean and organized work environment for the hostesses at all times.
- Answered telephone to provide dining information and take reservations.
- Increased restaurant sales through top-quality reception, greeting and seating service.
- Resolved any complaints or issues with customers quickly and professionally.
- Maintained familiarity with national, state and local safety, health and sanitation standards.
- Monitored cash register operations during shifts for accuracy of transactions.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Supervised waitstaff to ensure quality customer service and satisfaction.
Brand Ambassador
NSDG investments LLC
Miami, FL
01.2021 - 11.2021
- Gathered customer feedback for product development purposes.
- Communicated regularly with team members regarding progress updates on projects.
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Provided customer service support during promotional events or when needed.
- Distributed flyers, brochures, and other materials at promotional events.
- Provided detailed reports on promotional activities and sales results.
- Promoted positive company image through superior customer service experiences.
Server
Rick’s cafe
Hialeah, FL
08.2018 - 10.2020
- Checked food before serving it to customers.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Certified Medical Assistant - Medical Assistant
ICR FLORIDA EDUCATION
08.2024 - 08.2025
High School Diploma -
U.E C “MIGUEL OTERO SILVA”
Anzoátegui, Venezuela 07-2016
Skills
- ● Warehouse Operations● Driver & Team Supervision● Package Processing & Scanning● Check-In / Check-Out Operations● Package Verification● Failed Package Processing● Delivery Operations● Daily Operational Reporting● Team Coordination● Problem Solving● Customer Service● Time Management● Organization & Attention to Detail● Safety & Sanitation Procedures
- Patient management
- Communication skills
- Customer service
- Patient care techniques: taking vital signs, preparing patients for vital examination
- Teamwork
- Problem solving
- Guest experience optimization
- Organization
- Cleaning and sanitation
- Strong leadership
- Health and safety regulations
Certification
Medical Assistant Program – Graduate
[ICR FLORIDA EDUCATION ]
Certified Medical Assistant
National CPRFoundation | Las Vegas, NV
Associate of Science in Standard CPR/AED
10/2024
National CPRFoundation | Las Vegas, NV
Associate of Science in Basic Life Support/BLS
10/2024
ICR Florida Education | North Miami Beach, FL
Medical Assistant
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Field Operations Manager
ECL by Puvedo
05.2026 - Current
Uni uni Driver
DRL 24 LLc
08.2025 - 05.2026
Medical Assistant
Project health CVS
03.2025 - 07.2025
Certified Medical Assistant - Medical Assistant
ICR FLORIDA EDUCATION
08.2024 - 08.2025
Waitress Supervisor
Mi Fondita Restaurant
05.2021 - 06.2025
Brand Ambassador
NSDG investments LLC
01.2021 - 11.2021
Server
Rick’s cafe
08.2018 - 10.2020
High School Diploma -
U.E C “MIGUEL OTERO SILVA”