Kendra Thomas
Los Angeles
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
4027
4027
years of post-secondary education
1
1
Certification
Work History
Instructional Aide
Amergis
Victorville
01.2025 - Current
- Monitored student progress and provided feedback to teachers regularly.
- Supported students with personalized learning strategies and materials.
- Created a positive learning environment for students.
- Assisted teachers in implementing lesson plans and classroom activities.
- Collaborated with staff to create a positive classroom environment.
Paraprofessional
Kelso Elementary School
Inglewood
05.2010 - 06.2012
- Supported classroom activities by assisting teachers with lesson preparations.
- Monitored student behavior and provided guidance to maintain a positive environment.
- Conducted assessments to track student progress and identify areas for improvement.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
Administrative Assistant
Culture and Language Academy of Sucess
Los Angeles
03.2008 - 06.2011
- Answered and quickly redirected up to 3.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Created detailed expense reports and requests for capital expenditures.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Organize graduations and ceremonies.
- Covered Transcripts and Transfer Paper for all grades PreK- 8th grade.
- The Impact I had was Loving and a lot of care towards the students and the Parents.
- Skills Used: Professional phone etiquette, Excellent communication skills, Customer service-oriented, Flexible, Excellent planner and coordinator, Works well under pressure, Advanced clerical knowledge.
Loss Prevention
Sears
Los Angeles
04.2007 - 10.2010
- Monitored building access and identified all officials and employees before authorizing their entrance.
- Detected and apprehended any unauthorized personnel.
- Noted and followed up on any unusual behavior.
- Responded to calls in both routine and emergency situations.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Collected and organized all surveillance data and information to protect client possessions and workspaces.
- Unlocked rooms and suites for authorized contractors.
- Directed guests around the building and answered questions regarding accessibility.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly and effectively to all security violations and duress alarms.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
Hostess
El Torito
Manhattan Beach
01.2009 - 09.2010
- Maintained clean dining room, lobby and service areas at all times.
- Maintained high standards of cleanliness and sanitation.
- Routinely carried large loads of dishes to kitchen for washing.
- Folded napkins throughout the day to maintain an adequate supply.
- Quickly set up and cleared tables and stocked all service stations.
- Emptied and maintained trashcans and outdoor dumpster area.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Routinely removed trash and debris from restaurant.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Quickly recorded transactions in MICROS system to deliver prompt service.
Education
High School Diploma -
INGLEWOOD HIGH SCHOOL
Inglewood, CACertificate- Vocational - Medical Assistant
San Joaquin Valley College-Visalia
Hesperia, CASkills
- Vital Signs Experience
- Administrative experience
- Data entry
- Clerical experience
- 50 WPM typing speed
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Team building
- Advanced clerical knowledge
- Customer service-oriented
- Flexible
Certification
- CPR, 04/01/19, 06/01/21
- HIPAA, 05/01/20
Assessments
- Work style: Professionalism, Proficient, 05/01/21
- Customer service, Proficient, 01/01/22
- Protecting patient privacy, Proficient, 01/01/22
- Scheduling, Completed, 01/01/22
- Work style: Reliability, Proficient, 01/01/22
- Customer service, Proficient, 06/01/20
- Administrative assistant/receptionist, Proficient, 01/01/22
Personal Information
Authorized To Work: US for any employer
Timeline
Instructional Aide
Amergis
01.2025 - Current
Paraprofessional
Kelso Elementary School
05.2010 - 06.2012
Hostess
El Torito
01.2009 - 09.2010
Administrative Assistant
Culture and Language Academy of Sucess
03.2008 - 06.2011
Loss Prevention
Sears
04.2007 - 10.2010
High School Diploma -
INGLEWOOD HIGH SCHOOL
Certificate- Vocational - Medical Assistant
San Joaquin Valley College-Visalia