J. Perry Dillman
Oologah
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
13
13
years of professional experience
Work History
Field Service Technician III
Vermeer Great Plains
04.2016 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Discussed and recommended service options with customers and explained costs involved.
Fishing Dept. Associate
Bass Pro Shops
09.2014 - 07.2015
- Provided quality customer service in a professional and courteous manner
- Maintained cleanliness of store and restrooms according to health and safety standards
- Supported management in additional duties as needed
- Stocked product inventory as necessary
- Responsible for cash register, credit and debit transactions
Ranch Hand
River Basin Ranch
08.2012 - 08.2014
- Responsible for painting, building and tearing down fences
- Mowed, weed eat, and feed cattle
- Ran tractors as well as bail hay on a daily
Yard Hand
Utilitech
05.2012 - 08.2012
- Responsible for cleaning up yards that where worked in
- Power washed heavy equipment
- Supported management in any duties needed
Education
Diploma - Diesel Technology II
Universal Technical Institute (UTI)
Dallas, TX07.2015
High School -
Oologah Talala High School
Oologah, OK05.2014
Skills
- Introduction to Engines
- Hydraulics
- Introduction to Powertrains
- Drivetrain
- Introduction to Undercar
- Electrical Fundamentals
- Brakes
- Diesel Engines
- Electrical Applications
- Diesel Engine Fuel Systems
- Steering & Suspension Systems I
- Preventative Maintenance
- HVAC
- Transport Refrigeration
- Advanced Electrical Applications
- Forklift Trained
Timeline
Field Service Technician III
Vermeer Great Plains
04.2016 - Current
Fishing Dept. Associate
Bass Pro Shops
09.2014 - 07.2015
Ranch Hand
River Basin Ranch
08.2012 - 08.2014
Yard Hand
Utilitech
05.2012 - 08.2012
Diploma - Diesel Technology II
Universal Technical Institute (UTI)
High School -
Oologah Talala High School
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