Judith Simpson
Kearneysville,WV
Summary
Track record of leading multiple complex projects through planning, scheduling, and execution under strict deadlines. Organized approach to managing competing priorities and maintaining delivery timelines. Customer service orientation supported by effective collaboration across teams.
Overview
13
13
years of professional experience
Work History
Patient Experience Coordinator
Pivot Physical Therapy/Athletico
Martinsburg, WV
01.2017 - Current
- Supported office operations with receptionist and clerical duties to improve patient engagement.
- Scheduled appointments and recorded patient accounts accurately to support workflow.
- Collected copays, deductibles, and past-due balances during check-in to support clinic cash flow.
- Verified patient data and obtained insurance authorizations to help front-end revenue cycle.
- Created a welcoming environment for patients through careful front-desk interactions.
- Assisted other offices in person and virtually and trained new employees as needed.
- Scheduled appointments and coordinated calendars for staff.
- Answered phone calls and routed messages to proper departments.
- Assisted with filing paperwork both electronically and manually.
- Verified insurance eligibility and benefits before patient visits.
- Greeted patients and supported front desk operations with professional service.
- Updated patient records in EMR systems with accurate visit details.
- Answered calls and resolved patient questions about therapy visits.
- Communicated schedule updates with therapists and clinic staff.
- Supported patient intake, check-in, and check-out processes.
- Coordinated patient experience initiatives to ensure that patients received the highest quality of care.
Leasing Specialist
Faller Management, Inc
Frederick, MD
01.2014 - 01.2016
- Converted cold leads into signed leases while supporting newsletter preparation and resident activities, enhancing community engagement.
- Scheduled tours so interested parties could view available units and see facilities.
- Secured deposits per company and Fair Housing requirements, ensuring compliance and smooth processing.
- Addressed and resolved all resident requests and complaints promptly.
- Collaborated with maintenance staff to streamline apartment turnover and ensure readiness for move-ins, move-outs, and work orders.
- Inspected models and determined the suitability for market-ready designation.
- Screened applications and verified rental history for leasing approvals.
- Prepared move-in paperwork, lease agreements, and reviewed terms with new residents.
- Responded to resident inquiries and resolved leasing concerns promptly.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Conducted background checks on applicants.
- Explained policies and procedures to tenants and enforced rules.
- Performed regular property inspections and documented any necessary repairs or maintenance.
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
- Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
Skills
- Project management and planning
- Patient scheduling and registration
- Revenue cycle management
- Insurance verification and copay collection
- Front desk operations
- Customer service excellence
- Employee training and development
- Attention to detail
- Conflict resolution and problem-solving
- Effective communication skills
- Office administration
- Multitasking and time management
- Patient confidentiality and data security
- Team collaboration
- Healthcare
- Heartsaver CPR AED (CPR AED)
- Multitasking
- Time management abilities
- Patient confidentiality and data security
- Registration and scheduling
- Documenting and recording information
- Insurance authorizations
- Task prioritization
- Adaptability and flexibility
- Problem-solving abilities
- Appointment confirmation
- Billing procedures
- Schedule coordination
- Payment collection
- Claims handling and coverage verification
- Administrative and office support
Accomplishments
- As Audit Specialist, prepared records for a five-year audit, Johns Hopkins, Bayview Care Center.
- Discovered over billing by vendor of Marriott International Inc., saving the company thousands of dollars.
- Consistently ensured accuracy of over $11M in IT consultant invoices and payments.
- Able to meet all deadlines and priorities while providing administrative support to three IT managers.
- As Guest Services Manager with ExecuStay, arranged and managed temporary housing for more than 100 U.S. Navy reservists relocated to the Washington area during in 2002-2003.
- NextGen, PeopleSoft 7 & 8, Microsoft OS (XP, Vista), Microsoft Office (Word, Excel, Publisher, PowerPoint Outlook), ability to use multi-phone lines.
Timeline
Patient Experience Coordinator
Pivot Physical Therapy/Athletico
01.2017 - Current
Leasing Specialist
Faller Management, Inc
01.2014 - 01.2016