Isabella Campbell
Aubrey
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Patient Experience Coordinator
Serenity Mental Health
Frisco
02.2026 - Current
- Coordinated patient experience initiatives to ensure that patients received the highest quality of care.
- Implemented systems for tracking customer complaints and documenting resolutions.
- Facilitated discussions between healthcare teams regarding ways to enhance the quality of care provided.
- Monitored patient wait times to optimize patient flow, reduce delays, and improve overall satisfaction levels.
Event Staff Member
Event 360, Inc
07.2024 - Current
- Work with an Event Coordinator to handle all communication with the nonprofit organizaters
- Communicate with participants and help guide them to the designated areas
- Assisted in setup and breakdown of event venues for various functions.
- Supported the execution of event schedules, ensuring adherence to timelines.
- Assisted in coordinating logistics with vendors, ensuring timely delivery and setup of equipment and supplies.
Shift Supervisor
Starbucks
10.2025 - 01.2026
- Trained new baristas on product knowledge and customer service standards.
- Managed inventory levels and coordinated stock replenishment processes.
- Resolved customer complaints in a timely manner.
- Collaborated with management to plan special events or promotions.
Barista
Starbucks
05.2022 - 10.2025
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
PCT (Patient Care Technician)
HENDRICK MEDICAL
01.2024 - 04.2024
- Provide patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records.
- Provided emotional support to patients and families during treatment.
Education
Bachelor of Science - Project Management
ASU Online
08.2024 - 05.2026
Skills
- Team lead experience
- Task prioritization
- Vendor management
- Project team coordination
- Quality management
- Quality assurance and control
- Stakeholder communications
- Agile methodology
- New product introductions strategies
- Project development and lifecycle
Awards
Partner of the Quarter March 2025 I received Partner of the Quarter, which gave me recognition for my excellent work ethic and for displaying exemplary customer service., Employee of the month December 2020 I received employee of the month because of my outstanding work and work ethics.
Timeline
Patient Experience Coordinator
Serenity Mental Health
02.2026 - Current
Shift Supervisor
Starbucks
10.2025 - 01.2026
Bachelor of Science - Project Management
ASU Online
08.2024 - 05.2026
Event Staff Member
Event 360, Inc
07.2024 - Current
PCT (Patient Care Technician)
HENDRICK MEDICAL
01.2024 - 04.2024
Barista
Starbucks
05.2022 - 10.2025