J-Ven Carvalho-Miner
'Ewa Beach,HI
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
Life Insurance Agent / General Agent Manager
American Income Life
Remote
02.2022 - Current
- Marketed life insurance products to increase customer bases and revenue.
- Monitored competitor activity, remaining ahead of market trends and capitalizing on opportunities.
- Calculated premiums and established payment methods for sales.
- Monitored customer feedback and identified areas of improvement.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Met with customers to provide information about available products and policies.
Security Supervisor
Allied Universal Security
‘Aiea, HI
09.2018 - 01.2022
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Oversaw team of security officers and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Responded swiftly to security incidents and effectively resolved security issues.
Food Picker
Pu'uloa Farms
Waipahu, HI
06.2018 - 07.2018
- Managed timely and effective replacement of damaged or missing products.
- Worked fast to meet assigned daily picking quotas.
- Picked and packed order items.
Lifeguard
Jeff Ellis Management
Kapolei, HI
02.2018 - 05.2018
- Inspected pools and pools areas for adherence to safety protocols.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Recorded daily activity logs and incident reports for tracking purposes.
Restaurant Busser
Makino Chaya
‘Aiea, HI
02.2014 - 02.2018
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
High School Diploma -
05.2018
Skills
- CCTV Monitoring
- Employee Relations
- File and Records Management
- Team Collaboration
- CPR Certified
- Detailed Meeting Minutes
- Insurance Eligibility
- Claims Information Gathering
- Premium Calculations
- Appointment Scheduling
- Final Expense Insurance
- Insurance Industry Knowledge
Timeline
Life Insurance Agent / General Agent Manager - American Income Life
02.2022 - Current
Security Supervisor - Allied Universal Security
09.2018 - 01.2022
Food Picker - Pu'uloa Farms
06.2018 - 07.2018
Lifeguard - Jeff Ellis Management
02.2018 - 05.2018
Restaurant Busser - Makino Chaya
02.2014 - 02.2018
Kapolei High School - High School Diploma,