Ja-Moneyica Hawthorne
Waxahachie,TX
Summary
Assisted Living Facilities, Nursing Homes, Mobile Healthcare contracted and travel phlebotomy. Skillful and precise in preforming venipuncture, capillary puncture, collecting and preparing blood samples, verifying medical records, vital signs, critical thinking customer service, electrode placement, reading rhythms, and recognizing emergencies. Strong written, verbal communication and interpersonal skills. Proven ability to work accurately to meet deadlines with great attention to detail
A healthcare professional with thorough grounding in cardiac monitoring and patient care. Proven track record of supporting medical teams by accurately interpreting data and maintaining detailed patient records. Collaborative team player known for reliability and adaptability in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Monitor Technician (Telemetry Technician)
UT Southwestern
11.2024 - Current
- Monitoring Heart Rhythms.
- Identifying Irregularities with the heart rhythms.
- Performing EKGs and other diagnostic tests as needed.
- Patient Preparation for EKG procedures, making sure the proper electrode placement and equipment operation.
- Collaborating with nurses’ doctors, and other healthcare professionals to ensure diagnosis and treatments are correct.
- Making sure all documentation is accurately recorded, document patient data, and observation.
Certified Phlebotomy Technician Program
Blessed Hands Phlebotomy
02.2023 - 11.2024
- Collecting blood from patients and preparing the samples for testing.
- Collecting specimen for processing, Handling EKGs and Patient interaction.
- Filing medical documents, ensuring patient confidentiality, and record, management.
- Explain to the patient the process to help the relax doing the procedure.
Auto Claims Adjuster
State Farm
05.2022 - 02.2023
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Work with the agent to establish and meet marketing goals.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Customer Service Representative
Molina Healthcare
07.2021 - 05.2022
- Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
- Resolves member inquiries and complaints fairly and effectively.
- Provides product and service information to members and identifies opportunities to maintain and increase member relationships.
- Recommends and implements programs to support member needs.
- Responds to incoming calls from members and providers excluding provider claims calls.
- Accurately records all calls as applicable.
- Achieves individual performance goals as it relates to call center objectives.
- Assists callers with Web Portal registration and utilization.
- Engages and collaborates with other departments as applicable.
Education
Diploma - undefined
Desoto High School
Desoto, Tx06.2015
Skills
- Venipuncture & Capillary Puncture Blood & Specimen Processing
- Blood Collection & Handling Safety Patient & Donor Care
- Medical Records Review Quality Assurance & Controls
- Ordering Supplies Patient Care
- Critical Thinking Chest Lead Placement
- Customer Service Performing Vital Signs
- Recognize Emergencies Assist with monitored intake
- Recognizing Abnormal Rhythms Use of a 12 Lead EKG Machine
- Claim Resolution Verify Insurance Coverage
- Compassion and empathy
- Vital signs monitoring
- Patient care
- Time management
- Bathing assistance
- Feeding assistance
- Patient transfers
- Emotional support
- HIPAA compliance
- Telemetry interpretation
- Cardiac monitoring
- Vital signs measurement
- Emergency response
- Lifting and transferring
- Toileting assistance
- Bedside manner
- Compassionate
Certification
- CNA/PCT Certification- March 2025
- Blessed Hands Phlebotomy-2024
- Arlington, Tx Certified Phlebotomy Technician Program - May 2024
- EKG/Monitor Technician Program -July 2024
- American Heart Association BLS-May 2024
Timeline
Monitor Technician (Telemetry Technician)
UT Southwestern
11.2024 - Current
Certified Phlebotomy Technician Program
Blessed Hands Phlebotomy
02.2023 - 11.2024
Auto Claims Adjuster
State Farm
05.2022 - 02.2023
Customer Service Representative
Molina Healthcare
07.2021 - 05.2022
Diploma - undefined
Desoto High School