JAAFAR JEAN
Brooklyn,USA
Summary
Diligent in customer support with proven track record in providing exceptional customer service support. Adept at resolving customer inquiries and issues efficiently, enhancing customer satisfaction levels. Demonstrated proficiency in communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Support
Medrite Covid Testing
05.2022 - 03.2023
- Data Entry
- Patient Swabbing
- Assisted patients with any question or concerns they have
Customer Service Rep/Dispatcher/Supervisor
USA Call Center
09.2012 - 07.2021
- Answering high volume phone calls and demonstrating active listening skills
- Scheduling/canceling appointments with attention to detail
- Dispatched technicians assigned routes
- Resolved client inquiries and improved customer experience while building customer loyalty
- Customer quality control
- Managed cash flow within the company
- Generated bills for customers
- Time Management
Stock Room/Sales Associate
Victoria’s Secret
04.2010 - 06.2012
- Greeted customers upon arrival
- Organized merchandise and supplies
- Assisted customers with sales
- Managed supply room
Stock Room/Sales Associate
Toys R Us
10.2009 - 01.2010
- Provided customer service
- Maintained appearance of shelves
- Informed customers of the store’s special offers, coupons and promoted store cards
- Unloaded/unpacked deliveries
- Organized merchandise and supplies
Education
High School -
William E Grady High School
06.2012
Skills
- Relationship-building
- Customer service support
- Time management
- Communication
- Conflict resolution
Timeline
Customer Service Support
Medrite Covid Testing
05.2022 - 03.2023
Customer Service Rep/Dispatcher/Supervisor
USA Call Center
09.2012 - 07.2021
Stock Room/Sales Associate
Victoria’s Secret
04.2010 - 06.2012
Stock Room/Sales Associate
Toys R Us
10.2009 - 01.2010
High School -
William E Grady High School
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