Jessica Schmaltz
Hudson,IA
Summary
Customer Service Professional experienced in logistics and service solutions. Achieved customer satisfaction and loyalty through effective conflict resolution and communication skills. Focused on optimizing operations to promote organizational efficiency and deliver timely service.
Overview
11
11
years of professional experience
Work History
Customer Service Support
Image Pointe
Waterloo, IA
08.2025 - Current
- Provided customer service support by answering questions regarding custom products or other related inquiries.
- Delivered prompt customer service support during critical situations, addressing concerns related to products and orders to international and house accounts.
- Built and maintained strong relationships with clients by consistently providing exceptional customer service and follow-up support.
- Drove sales by delivering expert customer service support for time sensitive orders and specialized requests.
- Supported customer service efforts by addressing inquiries and resolving issues in a courteous and professional manner.
- Delivered outstanding customer service throughout the entire order process from initial contact to the delivery of products.
Dispatch
Schmaltz Logistics
09.2024 - Current
- Enhanced delivery efficiency by optimizing dispatch routes and schedules.
- Enhanced communication between drivers and brokers by implementing real-time updates, reducing misunderstandings.
- Supported customers and drivers in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Improved emergency response times by communicating with drivers and customers if there were any delays delays.
- Utilized computer software to enter customer orders, deliveries and to track progress of pickup and delivery.
- Operated and maintained tactical control center, dispatch staff, and support mobilization.
- Negotiated pricing between broker and truck driver, securing favorable terms for both parties.
Customer Service Representative
Warren Transpiration
04.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in a fast moving work environment of logistics.
- Resolved customer complaints within a timely manner, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shipping and Receiving Clerk
Ryder Logistics
03.2021 - 04.2023
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stock-outs that could impact customer satisfaction.
Shipping and Receiving Coordinator
Remington Seeds
10.2015 - 11.2020
- Monitored supply levels for packaging materials and coordinated replenishment orders, avoiding delays in the shipping process.
- Coordinated with suppliers to schedule timely deliveries, minimizing warehouse congestion and maximizing storage efficiency.
- Arranged carrier pick-ups based on customer purchase orders, ensuring adherence to shipping instructions and timely dispatch.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Coordinated supplier deliveries to align with shipping schedules, reducing warehouse congestion and optimizing storage capacity.
- Streamlined shipping processes through organizational improvements, enhancing order processing efficiency.
- Collaborated with cross-functional teams to address any shipping or receiving issues, fostering strong working relationships.
- Trained new employees on company protocols and best practices, contributing to overall team efficiency and cohesion.
Education
High School Diploma - General Studies
Cedar Falls High School
Cedar Falls, IASkills
- Customer engagement
- Customer feedback
- Problem resolution
- Conflict resolution
- Negotiation
- Active listening
- Teamwork
- Time management
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Spreadsheets
- SAP
- Issue tracking
- Relationship building
Timeline
Customer Service Support
Image Pointe
08.2025 - Current
Dispatch
Schmaltz Logistics
09.2024 - Current
Customer Service Representative
Warren Transpiration
04.2023 - 09.2024
Shipping and Receiving Clerk
Ryder Logistics
03.2021 - 04.2023
Shipping and Receiving Coordinator
Remington Seeds
10.2015 - 11.2020
High School Diploma - General Studies
Cedar Falls High School