Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Malaya Divine Walker

Fayetteville,NC

Summary

Experienced customer service specialist with over 8 years of experience in high-pressure settings. Proficient in issue resolution and fostering positive customer interactions. Strong team collaboration and communication skills. Recognized for commitment to volunteer work and achievements in physical fitness.

Overview

7
7
years of professional experience

Work History

Customer Service Support

B Unique Health Home
01.2022 - 01.2023
  • Provided compassionate and professional support to clients with inquiries.
  • Maintained accurate records and communicated updates to staff and clients.
  • Facilitated smooth daily operations while prioritizing client satisfaction.
  • Assisted clients with bathing, showering, and feeding to enhance comfort.

Package Handler / Customer Support

FedEx
01.2020 - 01.2022
  • Provided timely and accurate service to meet delivery expectations.
  • Assisted with customer questions regarding package handling and delivery.
  • Worked in a fast-paced, high-volume environment requiring attention to detail.

Sales Associate

Burlington
01.2020 - 01.2021
  • Assisted customers with purchases, returns, and product inquiries.
  • Delivered excellent customer service and resolved issues effectively.
  • Maintained clean, organized sales floor and supported store operations.

Sales Associate

Taco Bell
04.2016 - 08.2016
  • Greeted and served customers in a high-volume environment.
  • Ensured orders were accurate and customer satisfaction was met.
  • Supported team efficiency by assisting with various store tasks.

Education

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Augusta Technical College
Augusta, GA
08.2025

Diploma - undefined

Youth Challenge Academy
Fort Gordon, GA
01.2016

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Academy of Richmond County
Augusta, GA
01.2015

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Bamberg High School
Bamberg
01.2013

Skills

  • Customer service and client support
  • Interpersonal communication
  • Problem-solving and conflict resolution
  • Team collaboration
  • Sales assistance
  • Record-keeping and attention to detail
  • Time management
  • Multicultural awareness
  • Community engagement

Awards

  • Georgia National Guard Fort Gordon Youth Challenge Academy – Diploma
  • East Central Regional Hospital, Department of Dietary Services – Certificate of Appreciation,
  • National Physical Fitness Award – Certificate of Achievement

Timeline

Customer Service Support

B Unique Health Home
01.2022 - 01.2023

Package Handler / Customer Support

FedEx
01.2020 - 01.2022

Sales Associate

Burlington
01.2020 - 01.2021

Sales Associate

Taco Bell
04.2016 - 08.2016

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Augusta Technical College

Diploma - undefined

Youth Challenge Academy

undefined

Academy of Richmond County

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Bamberg High School

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Malaya Divine Walker