JaaLeah White
Operations Coordinator
Murfreesboro,TN
Summary
Multifaceted creative communicator with 5+ years of experience writing, editing and creating broad range of content. Knowledgeable in online content design, project coordination and thought provoking storytelling. Confident yet malleable leader who is consistently willing to learn and grow.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Operations Coordinator
AptAmigo
Chicago, IL
12.2020 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
Customer Service Representative
Gap
Gallatin, TN
10.2020 - 12.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Graphic Design Intern
Mount Zion Baptist Church Of Nashville
Nashville, TN
01.2019 - 03.2020
- Applied current editing and photography tools to tell great stories.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
Education
Bachelor of Science - Mass Communications
Tennessee State University
Nashville, TN 08.2014 - 05.2018
No Degree - Mass Communications
Carson-Newman University
Jefferson City, TN 08.2013 - 05.2014
Skills
Relationship building
Digital design
Branding strategies
Organization and Time management
Report preparation
Creative problem solving
Willingness to self-educate
Timeline
Operations Coordinator
AptAmigo
12.2020 - Current
Customer Service Representative
Gap
10.2020 - 12.2020
Graphic Design Intern
Mount Zion Baptist Church Of Nashville
01.2019 - 03.2020
Bachelor of Science - Mass Communications
Tennessee State University
08.2014 - 05.2018
No Degree - Mass Communications
Carson-Newman University
08.2013 - 05.2014