MARY MITCHELL
Caddo Mills,TX
Summary
Detail-oriented Operations Coordinator with 7 years of experience optimizing operational workflows and supporting management teams. Expertise in customer service, record-keeping, and database management ensures compliance and operational efficiency. Proven ability to multitask across administrative duties, including document organization, data analysis, and project planning.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
Maxwell Pipeline Services
03.2019 - Current
- Over 7 years of experience as an Administrative Assistant/ Operations Coordinator providing executive-level support to management teams
- Coordinated pipeline service schedules with field crews and client contacts at Maxwell Pipeline Services.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Demonstrated ability to efficiently manage multiple tasks, prioritize deadlines, and work well in fast-paced environments
- Delivered excellent customer service by promptly responding to client inquiries, effectively addressing concerns, and fostering strong relationships.
- Developed and implemented customer service policies and procedures to ensure compliance with relevant regulations.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Implemented a structured record filing system to enhance document retrieval efficiency. to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved cash flow management through timely invoicing collection follow-ups.
Teller Supervisor
PNC Bank
Richardson
01.2022 - 01.2024
- Supervised a team of 5 tellers, providing guidance and leadership to ensure high-quality customer service and efficient operations
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Trained tellers on new products and services, enhancing their ability to effectively assist customers.
- Increased team productivity with regular coaching and performance feedback sessions.
- Counted cash drawers daily to ensure accuracy of funds and made bank deposits.
- Ensured compliance with all applicable banking policies and procedures
- Performed regular performance evaluations for teller staff, pinpointing specific areas for improvement to elevate service quality.
- Examined tellers' reports of daily transactions for accuracy.
- Partnered with management to set branch goals and craft actionable strategies for achievement.
Personal Shopper
Walmart
Wylie
07.2020 - 08.2021
- Assisted customers with selecting the best products and services for their needs
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Developed relationships with customers to ensure that they received the best quality results
- Worked productively with customers to meet order requirements and service expectations.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
- Coordinated with store managers and sales associates to integrate personal shopping services, improving customer experience.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Enhanced store appearance through meticulous maintenance of shelves and displays, encouraging customer engagement with products.
Education
Bachelor of Graphic Design - Web Design
The Art Institute of Dallas
DallasSkills
- Customer Service
- Sales
- Accounts Receivable
- Data Management
- Data Entry Skills
- Administrative Operations
- Compliance Management
- Financial Oversight
- Operational Planning
- Scheduling
- Team Development
- Leadership
- Strategic Thinking
- Effective Time Management
- Adaptability
- Team Working
- Relationship Building
- Microsoft Office
- Service Quality
- Customer engagement
- Requirement prioritization
- Relationship Building
Personal Information
Title: Operations Coordinator
LANGUAGES
Title: Operations Coordinator
Timeline
Teller Supervisor
PNC Bank
01.2022 - 01.2024
Personal Shopper
Walmart
07.2020 - 08.2021
Operations Coordinator
Maxwell Pipeline Services
03.2019 - Current
Bachelor of Graphic Design - Web Design
The Art Institute of Dallas