Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

TaShan Maye

Milwaukee

Summary

Experienced professional with twelve years of superior customer service and communication skills. Astute in call center operations, holding medical certification and proficient in ICD-9 and CPT codes. Possessing 15 years of medical billing experience, including expertise with HCFA 1500 Forms, HEDIS Alerts, and Prior Authorizations. Skilled in time management, communication, conflict resolution, and supervision. Proficient in Excel, Office Experience, Administrative Experience, Microsoft Office, and Microsoft Outlook.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Matt Talbot Recovery Center
08.2024 - Current
  • Coordinated daily operations to enhance workflow efficiency across departments.
  • Implemented process improvements that streamlined communication and reduced delays in project execution.
  • Developed and maintained operational documentation to ensure compliance with industry standards.
  • Led cross-functional teams in executing strategic initiatives, fostering collaboration and innovation.
  • Trained and mentored junior staff on departmental procedures and best practices, enhancing team performance.
  • Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Delivery Driver/Customer Service

Amazon Flex
11.2019 - 07.2024
  • As a Flex driver I pick up packages from delivery stations, stores, and restaurants and deliver them to customers using directions from the Flex app. Amazon Flex shifts come in 1-4 hour blocks that can be scheduled ahead of time or as shifts become available
  • Navigated complex delivery routes to ensure timely package arrivals.
  • Utilized Amazon Flex app for route optimization and tracking deliveries efficiently.
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Recruiter

Perfect Cdl Jobs
01.2019 - 02.2020
  • I worked as 1099 and I would find and scout for employees that are searching to truck drive. I was contracted with over 50 carriers and I would do direct hires, prequalify them and search through the data base to see what positions i have available in there area whether it was Local, Regional, Dedicated or OTR. I would also help them fill out the application if they needed help.

Deliver Driver

DoorDash
01.2016 - 06.2023
  • Pick up Orders for Customers and deliver them in a timely manner. Contract Position.
  • Delivered food orders efficiently while adhering to safety protocols and time management practices.
  • Navigated various routes using GPS technology to optimize delivery times and reduce delays.
  • Communicated effectively with customers to ensure satisfaction and resolve any delivery issues promptly.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver

FedEx Ground
01.2020 - 03.2020
  • Sort packages and put on truck
  • Drove a 12/16 foot box truck
  • Confirmed product routes
  • Utilized Scanner to process and ensure timely deliveries
  • Maintained a friendly and courteous demeanor with customers

Sales Marketing and Travel Agent

Inteletravel
03.2015 - 07.2018
  • Inteletravel was my own business where I would sell Market and book travel for customers and I would also make sure they are happy with there travel and vacation and the prices were right for them.

Senior Process Executive/Certified Auditor

Infosys
01.2016 - 02.2017
  • Knowledge of medical claim coding utilizing standard medical coding terminology.
  • Ability to coordinate claims with Medicare and other group insurance carriers.
  • Working knowledge of the rules established by Medicare for coordination of benefits and rules established by the NAIC for other group insurance.
  • Adapt knowledge of payer plans and provider network including eligibility of benefits determination, overpayment recovery, denials management and appeals.
  • Demonstrated attention to detail and organizational skills.
  • Demonstrated experience working independently to make decisions and demonstrate initiative.
  • Working knowledge of the voice process.

Home Agent Customer Service Rep

Colony Brands, Inc.
10.2015 - 01.2016
  • Responsibilities include maintaining positive customer relations by addressing all types of product-related concerns, including taking orders and answering customer questions via telephone and computer.

Personal Care Worker

Highlander Home Health Care Ltd
11.2009 - 01.2016
  • Support and Assist in a clean comfortable safe and secure living environment.
  • Assist client to meet daily living needs and personal hygiene and complete all plan of care on daily basis senior care

Member Services Representative II

Molina Health Care
10.2011 - 03.2015
  • Responds to incoming calls from members and providers including provider claims calls.
  • Accurately records all calls as applicable.
  • Achieves individual performance goals as it relates to call center objectives.
  • Assists callers with Web Portal registration and utilization.
  • Engages and collaborates with other departments as applicable.

Patient Account Representative

Medical Eye Services Ltd
04.2008 - 10.2009
  • Astute skills in Medical Insurance Billing and Coding.
  • Produce Aging reports and Perform Insurance Follow-up.
  • Daily accurate reconciliation of charges, payments and deposits.
  • Generated revenue by making payment arrangements and collecting money owe on accounts.
  • Adjudicating Insurance Claims, Prior Authorization's and Insurance Adjustments.

Education

Associate - Medical Reimbursement and Coding

Bryant And Stratton College Online
Milwaukee, WI
08.2017

Certificate - Medical Billing

Kee Business College
Chesapeake, VA
03.2010

Skills

  • Cash (10 years)
  • Cash Management (10 years)
  • Customer service (10 years)
  • Internal Audit
  • Interview
  • Medical Billing
  • Medical Insurance
  • Medical Coding
  • DME
  • CPC
  • Microsoft Office (10 years)
  • Microsoft Outlook (10 years)
  • Administrative Experience (10 years)
  • Excel (10 years)
  • Microsoft Word (10 years)
  • Delivery Driver Experience
  • Route Driving Experience
  • ICD-9
  • ICD coding
  • Medical coding
  • Customer service
  • Sales
  • Recruiting
  • Driving
  • Scheduling management
  • Supply ordering

Certification

driver's license

Additional Information

Core Competencies: Supervisory Customer Service Conflict Resolution Time Management Communication Quality Control Report Generation Cash Management

Timeline

Operations Coordinator

Matt Talbot Recovery Center
08.2024 - Current

Delivery Driver

FedEx Ground
01.2020 - 03.2020

Delivery Driver/Customer Service

Amazon Flex
11.2019 - 07.2024

Recruiter

Perfect Cdl Jobs
01.2019 - 02.2020

Deliver Driver

DoorDash
01.2016 - 06.2023

Senior Process Executive/Certified Auditor

Infosys
01.2016 - 02.2017

Home Agent Customer Service Rep

Colony Brands, Inc.
10.2015 - 01.2016

Sales Marketing and Travel Agent

Inteletravel
03.2015 - 07.2018

Member Services Representative II

Molina Health Care
10.2011 - 03.2015

Personal Care Worker

Highlander Home Health Care Ltd
11.2009 - 01.2016

Patient Account Representative

Medical Eye Services Ltd
04.2008 - 10.2009

Certificate - Medical Billing

Kee Business College

Associate - Medical Reimbursement and Coding

Bryant And Stratton College Online

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