Katina Rapier
Chicago,IL
Summary
A dynamic, solutions-oriented professional with over eight years of experience providing superior service, with a high degree of focus of professionalism and attention to detail. Well versed in directing, meeting goals and coordinating with staff to ensure expedited and seamless service that exceeds customer expectations and standards of excellence. Convey an ever-positive attitude with a proven talent for conversation and social interaction. Fully knowledgeable of the value of proper task prioritization to ensure optimized satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver
UBER/LYFT
Chicago, IL
05.2023 - Current
- Followed all relevant traffic laws and safety regulations while passengers are present.
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Delivered goods and products to customer on time and in excellent condition.
Food and Beverage Barista
RESTAURANTS SMG SAVIOR CHICAGO
Chicago, IL
10.2012 - Current
- Cashier
- Prep Cook
- Banquets Server
- Back of the house kitchen stewarding
- Bartender
- Front End Lead
Insurance Specialist
Risk Management Solutions of America
Chicago, IL
12.2023 - 03.2025
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Input new claims via phone, assisted claimants with denials, approvals, extensions and other special circumstances.
Contractor
Prospect Airport Services
Chicago, IL
05.2022 - 03.2023
- Input data from Airway Bills into ICARGO
- Handled freight
- Booked and corrected flights
- Shipped human remains and animals
Loan Processor
Enova
Chicago, IL
09.2019 - 09.2020
- Assisted new loan applicants with inputting info for application via phone
- Chatted online with new and current customers for loan assistance
- Emailed customers with inquiries pertaining to their loan
- Verified borrowers’ income, employment, and home loan applications for underwriting submittal
- Assisted all departments involved with the loan approval process
Education
AA - BUSINESS
HAROLD WASHINGTON COLLEGE
Chicago, ILSkills
- CUSTOMER SERVICE (10 years)
- RECEPTIONIST (2 years)
- RETAIL SALES (10 years)
- POS (6 years)
- Microsoft Office (10 years)
- Cash (10 years)
- Word (10 years)
- Cash Handling (10 years)
- Data Entry (3 years)
- Cashier (10 years)
- Cleaning (6 years)
- Bartending (7 years)
- Barista Experience (9 years)
- Restaurant Experience
- Restaurant Management
- Serving Experience
- Computer literacy (10 years)
- Salesforce
- Administrative Experience (10 years)
- Sales
- Microsoft Powerpoint
- Food Service
- Microsoft Excel
- Communication Skills
- 10 key calculator
- Computer skills
- Host/Hostess
- Upselling
- Banquet Experience
- Driving (3 years)
Certification
- BASSET
- TIPS Certification October 2016 to October 2020
- Bartender License
- Food Handler Certification
Timeline
Insurance Specialist
Risk Management Solutions of America
12.2023 - 03.2025
Driver
UBER/LYFT
05.2023 - Current
Contractor
Prospect Airport Services
05.2022 - 03.2023
Loan Processor
Enova
09.2019 - 09.2020
Food and Beverage Barista
RESTAURANTS SMG SAVIOR CHICAGO
10.2012 - Current
AA - BUSINESS
HAROLD WASHINGTON COLLEGE