Amanda Varnes
Lakeland,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Operations Coordinator
Sh*t That I Knit
09.2023 - 01.2024
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Proficient in working on Spreadsheets/Excel so progress could be seen by third party buyers and Wholesale Vendors.
- Served as liaison between fulfillment and distribution center and company.
- Helped with customer service experiences via Gorgias.
Customer Service Team Lead
Tiny Tags
10.2021 - 08.2023
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Escalated issues to proper supervisors when standard processes were not effective.
- Facilitated jewelry design consultations with customers
- Received an overall rating of 4.91 for customer satisfaction.
- Became proficient in using Gorgias, Zendesk, and Shopify for 2+ years.
Social Media Manager
The Matte
02.2022 - 02.2023
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Wrote engaging and successful press releases to control information and public opinion.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Managed editorial calendars and rescheduled PR events and meetings.
- Analyzed and reported social media and online marketing campaign results.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Authored fresh and engaging press releases and prepared complete press kits.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Purchasing Coordinator
Draken International
11.2018 - 01.2019
- Spearheaded initiatives to promote sustainable sourcing practices within the organization, reducing environmental impact without compromising quality or costeffectiveness.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Played an instrumental role in driving supplier diversity initiatives, broadening the company''s vendor base and fostering innovation through exposure to new ideas and perspectives.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
Education
High School Diploma -
Tabb High School
Yorktown, VANo Degree - Public Relations
Longwood University
Farmville, VA05.2017
Skills
- Performance Improvements
- Sound Judgment
- Purchasing and planning
- Records Organization and Management
- Staff Management
- Supply Ordering
- Customer Service Management
- Inventory Control
- Customer Relations
- Proficient in Gorgias, Zendesk, Shopify
- Goal Setting
- Customer Service
Timeline
Operations Coordinator
Sh*t That I Knit
09.2023 - 01.2024
Social Media Manager
The Matte
02.2022 - 02.2023
Customer Service Team Lead
Tiny Tags
10.2021 - 08.2023
Purchasing Coordinator
Draken International
11.2018 - 01.2019
High School Diploma -
Tabb High School
No Degree - Public Relations
Longwood University