Jaalen Moss
SALES PROFFESIONAL
Aurora,CO
Summary
Accomplished Sales professional with over 10 years of experience with consultative skills, Management, and sales science. Consistent track record of meeting monthly goals as well as product attachment quotas.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Sales Manager/Senior Loan Consultant
AutoApprove
01.2020 - 04.2024
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Travel out of state for New hire Training and onboarding.
- Deescalation of Customer concerns and complaints.
- Heavy volume InBound/outbound Sales and Service,
- In depth understanding of the Auto finance industry.
LOAN CONSULTANT, TEAM LEAD
ILENDINGDIRECT
05.2016 - 01.2020
- Inbound/outbound sales and service
- Daily Coaching/training for both new hires as well as day to day operations with a team of 12-15
- Selected for multiple round-table discussions with Executive team and CEO to improve operations
- Very in depth understanding of auto products and how they benefit customers
- Customer service throughout the sales process as well as after the sale
- Proactively identified solutions for customers experiencing credit issues
- Worked with IT and QA to resolve program issues, improve operations and improve customer experience
COLLECTIONS AGENT
SANTANDER CONSUMER USA
12.2015 - 05.2016
- MANAGING ACCOUNTS THAT REACHED A LATE STAGE OF DELINQUENCY 60 DAYS OR MORE
- PLACING CALLS ON AN AUTODIALER TO OVER 150 ACCOUNTS A DAY
- EDUCATING CUSTOMERS AND NEGOTIATING TO OBTAIN PAYMENT OR CREATE A CURE PLAN FOR THE ACCOUNT
- FULL TRAINING ON FDCPA POLICIES
Sales Professional
DISH NETWORK L.L.C
01.2015 - 12.2015
- SALES PROFESSIONAL CONSTANT PRACTICE OF AGGRESSIVE SALES, TAKING HIGH VOLUME OF INBOUND CALLS FROM NEW AND EXISTING CUSTOMERS INQUIRING ABOUT NEW PRODUCTS AND SERVICES
- PROCESSING PROPRIETARY INFORMATION INCLUDING CREDIT CHECKS, COMPLY WITH COMPANY'S SALES POLICIES WHILE PROVIDING SOLUTION BASED SELLING TO ENSURE CUSTOMER SATISFACTION
ACCOUNT CONSULTANT AT&T CONTRACT
CONVERGYS CORPORATION
08.2013 - 11.2014
- INBOUND/OUTBOUND SALES AND SERVICE, ACCOUNT MAINTENANCE, RECEIPT OF PAYMENTS, BILLING, ADJUSTMENTS, AND PAYMENT ARRANGEMENT SKILLS
- MEETING THE NEEDS OF EXISTING AND POTENTIAL CUSTOMERS
- PROCESSING PROPRIETARY INFORMATION INCLUDING CREDIT CHECKS
- GOOD LISTENING SKILLS AND PRACTICE OF ONE CALL RESOLUTION
- COMPLY WITH COMPANY'S PRIVACY POLICIES
RECREATIONAL INSTRUCTOR
DENVER PARKS AND RECREATION
01.2012 - 04.2015
- RECREATIONAL INSTRUCTOR CONDUCT EVENTS INCLUDING :YOUTH COACHING AT CAMPS AS WELL AS ORGANIZED SPORTING EVENTS WITHIN ALL 29 DENVER REC CENTERS
- SET UP SPORTING EVENTS, OPENING REC CENTERS AND MAKING SURE ALL EQUIPMENT SET UP PROPERLY
- (Seasonal)
Education
SUMMIT SCHOOL FOR GIFTED CHILDREN
Aurora, COHigh School Diploma -
Rangeview High School
Aurora CO 08.2008 - 12.2010
Some College (No Degree) - Finance/Economics
Community College of Aurora
Aurora, COSkills
TEAM MANAGERIAL SKILLS
COACHING/TRAINING
CUSTOMER SERVICE
IN DEPTH UNDERSTANDING OF SALES SCIENCE
MICROSOFT OFFICE SUITES
NEGOTIATING
INBOUND/OUTBOUND SOLUTION BASED SELLING,
BILINGUAL - SPANISH/ADVANCED
Pipeline Management
TYPING 50 WPM
Interests
ACHIEVEMENTS:
TOP SALES ELITE CLUB CONSECUTIVELY
Platinum Premier Sales rep -Dish
MEMBER OF TOP SALES TEAM 6 CONSECUTIVE MONTHS WITHIN DISH ENTERPRISE
Timeline
Sales Manager/Senior Loan Consultant
AutoApprove
01.2020 - 04.2024
LOAN CONSULTANT, TEAM LEAD
ILENDINGDIRECT
05.2016 - 01.2020
COLLECTIONS AGENT
SANTANDER CONSUMER USA
12.2015 - 05.2016
Sales Professional
DISH NETWORK L.L.C
01.2015 - 12.2015
ACCOUNT CONSULTANT AT&T CONTRACT
CONVERGYS CORPORATION
08.2013 - 11.2014
RECREATIONAL INSTRUCTOR
DENVER PARKS AND RECREATION
01.2012 - 04.2015
High School Diploma -
Rangeview High School
08.2008 - 12.2010
SUMMIT SCHOOL FOR GIFTED CHILDREN
Some College (No Degree) - Finance/Economics
Community College of Aurora