Jaali Miller Jones
Nicklaus Children's Hospital
Miami
Dynamic and adaptable healthcare professional with a proven track record in delivering outstanding patient care, managing client accounts, and optimizing operational efficiency. Expertise in thriving within fast-paced clinical and remote settings, ensuring adherence to regulatory standards while building strong relationships with patients, families, and interdisciplinary healthcare teams. Committed to enhancing patient experiences through compassionate care and effective communication. A results-oriented approach drives continuous improvement in service delivery and operational processes.
1
Language
1
Certification
8
years of professional experience
Work History
Care Assistant
4 Months
Nicklaus Children's Hospital - Miami, FL | 03.2026 - Current
- Enhanced patient care quality by collaborating with medical teams and coordinating services to ensure comprehensive support for patient needs.
- Directed management of competing priorities while ensuring timely and effective care for clients and patients in a fast-paced healthcare environment.
- Fostered trust and maintained constructive relationships with patients and their families to support high levels of patient satisfaction.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Maintained a clean and safe environment, adhering to hospital protocols and safety standards.
Certified Nursing Assistant
11 Months
University of Miami - Miami, FL | 06.2025 - 05.2026
- Facilitated exceptional patient care through strategic collaboration with medical teams and coordination of services.
- Oversaw the alignment of various patient priorities within a fast-paced clinical framework, maintaining rigorous quality and safety benchmarks.
- Engaged with patients and families while collaborating with healthcare teams to ensure comprehensive and coordinated care delivery.
Care Team Representative
8 Months
Sedgwick - Remote | 04.2024 - 12.2024
- Oversaw compliance with FMLA regulations by managing client accounts and providing timely updates on short-term disability and leave of absence statuses.
- Analyzed and corrected billing discrepancies, resulting in improved reimbursement process accuracy and efficiency.
- Applied technical skills to optimize billing systems, improving efficiency for internal teams and client interactions.
- Implemented strategic initiatives within the team to refine processes, resulting in superior client results.
- Managed case documentation and data entry to maintain accurate records in system.
- Enabled effective dialogue between clients and teams to enhance claim processing efficiency.
Certified Nursing Assistant
9 Months
Baptist Health - Miami, FL | 10.2018 - 07.2019
- Provided outstanding direct patient care while collaborating with multidisciplinary medical teams.
- Managed high volumes of patient-related tasks to ensure seamless operations in a fast-paced environment.
- Engaged with patients and families to enhance satisfaction levels and optimize the care journey.
- Conducted training sessions for new nursing assistants, emphasizing best practices and hospital protocols.
- Delivered comprehensive health management and wellness education to enhance patient understanding.
- Maintained accurate patient records by adhering to established documentation protocols to ensure data integrity.
Education
Certified Nursing Assistant Training - Nursing Education
Jackson Training Center - Miami, FL
01-2018
High School Diploma
Miami Palmetto Senior High School - Miami, FL
01-2014
Skills
Patient care
Trained in EPIC and Cerner systems
Familiarity with HIPAA standards
Effective time management
Analytical problem solving
Strategic team guidance
Strong written communication
Experienced with Microsoft Office applications
Certification
- Certified Nursing Assistant License (#367532)
- CPR Certified
- Healthcare Management Certification — Wiregrass Technical College
Languages
English
Native or Bilingual
Timeline
Care Assistant
Nicklaus Children's Hospital
03.2026 - CurrentRead more
Certified Nursing Assistant
University of Miami
06.2025 - 05.2026Read more
Care Team Representative
Sedgwick
04.2024 - 12.2024Read more
Certified Nursing Assistant
Baptist Health
10.2018 - 07.2019Read more
Jackson Training Center - Certified Nursing Assistant Training, Nursing Education
Read more
Miami Palmetto Senior High School - High School Diploma,
Read more