Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Jaaliyah Mojica

Houston

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Caregiver/Personal Assistant

AccentCare
03.2024 - 04.2024
  • Meds reminders , helped assist her in day to day life , and made sure she lunch or took her meds

Care aide

MADISONVILLE CARE CENTER
07.2022 - 10.2023
  • Helped clean and I gave the clients there meds along with grooming and help with feeding

Customer Service Representative

K-Mart Store
02.2014 - 03.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High school diploma -

Madisonville High School
Madisonville, TX
05.2021

Skills

  • Personal Assistant Experience
  • Dementia Care
  • Home Care
  • Front Desk
  • Office Management
  • Senior Care
  • Caregiving
  • Meal Preparation
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations

Certification

  • First Aid Certification
  • CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Caregiver/Personal Assistant

AccentCare
03.2024 - 04.2024

Care aide

MADISONVILLE CARE CENTER
07.2022 - 10.2023

Customer Service Representative

K-Mart Store
02.2014 - 03.2015

High school diploma -

Madisonville High School
Jaaliyah Mojica