Jabari Bradley
Charlotte,United States
Summary
Detail Oriented IT Support Specialist with a track record of delivering exceptional Level 1 and Level 2 technical support. Expertise in identity management, endpoint configuration, and remote troubleshooting within the M365 suite enhances operational efficiency. Adept at leveraging service desk platforms to resolve incidents promptly while adhering to SLAs and ensuring meticulous IT asset management records. Committed to fostering a seamless end-user experience through proactive problem-solving and effective communication.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Alpine Intel
10.2024 - Current
- Diagnosed and resolved hardware and software issues for end-users, enhancing productivity.
- Provided technical support via phone, email, and in-person, ensuring rapid issue resolution.
- Implemented IT asset management processes to track and maintain equipment inventory effectively.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Resolved and closed approximately 60 tickets monthly.
- Remediate approximately 20 defender incidents monthly.
Claims Coordinator
Alpine Intel
03.2024 - 10.2024
- - Manage claims processing with a focus on accuracy and efficiency, utilizing strong problem-solving skills.
- - Collaborate with team members to streamline workflows and improve service delivery.
- Enhanced customer satisfaction by providing clear, concise explanations of claim procedures and resolutions.
- Provided exceptional customer service by addressing client inquiries promptly and effectively, demonstrating empathy and understanding while working towards swift resolutions.
- Managed approximately 55 incoming calls, emails and faxes per day from adjusters, technicians, and other customers
Unit ID Associate
Ross Distribution
07.2023 - 03.2024
- - Prepared and processed merchandise using RF technology and PC systems.
- - Documented discrepancies and maintained quality control to ensure operational accuracy.
Lead Service Technician
Assurant
11.2021 - 12.2022
- - Installed and tested electronic products, ensuring functionality and compliance with operational guides.
- - Responded to service requests, diagnosed issues, and developed repair plans to enhance product performance.
- - Provided user training and support to customers on product usage and troubleshooting.
- Mentored junior technicians, enhancing team skills and improving overall service performance.
- Led troubleshooting efforts for complex service issues, ensuring timely resolutions and customer satisfaction.
Recreation Specialist
City Of Charleston
04.2020 - 11.2021
- - Developed and promoted community recreation programs tailored to diverse populations.
- - Collaborated with a team to introduce innovative activities that meet community needs.
- Coordinated events and activities, ensuring seamless execution and participant satisfaction.
- Coordinated events, fostering collaboration among local organizations to maximize resource utilization.
Education
Associate of Science - Information Technology - Networking
Central Piedmont Community College
Charlotte, NC05-2028
Diploma - undefined
Crestwood High School
Sumter, SC05-2011
Skills
- Technical Troubleshooting
- Microsoft outlook
- Software installation
- Problem Resolution
- Team Collaboration
- Customer Service
- Remote support
- Customer service
- Compliance Remediation
- Microsoft Entra ID management
- Proficient in Microsoft Intune for MDM/MAM
- Microsoft 365 administration expertise
Timeline
IT Support Specialist
Alpine Intel
10.2024 - Current
Claims Coordinator
Alpine Intel
03.2024 - 10.2024
Unit ID Associate
Ross Distribution
07.2023 - 03.2024
Lead Service Technician
Assurant
11.2021 - 12.2022
Recreation Specialist
City Of Charleston
04.2020 - 11.2021
Diploma - undefined
Crestwood High School
Associate of Science - Information Technology - Networking
Central Piedmont Community College