Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Jabari Callender-Edwards

Hyattsville,MD

Summary

Passionate IT technician seeking to acquire a position that offers challenge, diversity, and potential to expand my experience while adding to company growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CareFirst Blue Cross Blue Shield
Washington , DC
11.2023 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Tier 1.5 Help Desk Analyst

Food Drug Administration
Silver Spring, MD
12.2021 - 03.2023
  • Developed and maintained positive customer relationships resulting in increased account services and expansion.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Increased overall company performance through identifying customer needs and providing solutions in a timely manner.
  • Resolved record-breaking backlog of support tickets following major system malfunctions.

GUEST SERVICES STAFF (RUNNER/BUSSER)

Founding Farmers
Washington , DC
06.2021 - 04.2022
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Resolved guest complaints to maintain complete customer satisfaction.

Audit Technician

Wisetek
Glenarden, MD
06.2019 - 09.2019
  • Delivered superior level of customer service to small business clients.
  • Entered detailed reports into spreadsheets, documents, and databases with high accuracy rate.
  • Performed a complete physical inventory of every site assigned.

IT SOFTWARE SUPPORT TECHNICIAN

Westat
Rockville, MD
10.2018 - 04.2019
  • Maximized post-cloning configuration tasks on tablets to achieve daily quota.
  • Performed high quality control checks to confirm tablet configurations were accurate.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Effective packing and moving of Pelican Transport Carriers with reimaged tablets for high quality shipping.

Education

A+ Certified - Information Technology

PerScholas
Silver Spring
08-2018

Some College (No Degree) - Electrical Engineering

Morgan State University
Baltimore, MD

Skills

  • Technical Support Services
  • Software Installation
  • Windows Vista, 7, 81, 10
  • Mac (Desktop/Laptop) Support
  • Customer Support
  • Remote Support
  • MS Office 365
  • Network Troubleshooting
  • Software Troubleshooting
  • Hardware Troubleshooting
  • ServiceNow

Certification

  • A+ Certification

References

References available upon request.

Timeline

Customer Service Representative

CareFirst Blue Cross Blue Shield
11.2023 - Current

Tier 1.5 Help Desk Analyst

Food Drug Administration
12.2021 - 03.2023

GUEST SERVICES STAFF (RUNNER/BUSSER)

Founding Farmers
06.2021 - 04.2022

Audit Technician

Wisetek
06.2019 - 09.2019

IT SOFTWARE SUPPORT TECHNICIAN

Westat
10.2018 - 04.2019

A+ Certified - Information Technology

PerScholas

Some College (No Degree) - Electrical Engineering

Morgan State University

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Jabari Callender-Edwards