Jabari Frazier
Smiths,Alabama
Summary
Highly communicative individual with the ability to identify issues and make the best decisions regarding course of treatment. Courteous professional with extensive knowledge of services, treatment options and issue resolution methods for cases. Motivated with a high level of integrity and a strong desire to help people resolve challenges. Considered a compassionate, team-oriented individual.
Overview
15
15
years of professional experience
Work History
Child Support Agent I
DCSS
Columbus, GA
04.2019 - Current
- interviews clients, absent parents and others to gather information to investigate each case situation to determine what actions need to be taken and to prepare cases for court.
- Once an absent parent is located, if paternity is an issue, the CSA I assists with arranging for the establishment of paternity by voluntary means or by genetic testing, which may be part of a court action.
- Support orders are established either by a Voluntary Support Agreement or by court action.
Assistant Director of Security/Human Resources
Andy Frain Services
Columbus, GA
11.2018 - 04.2019
- Manages Security personnel to ensure safety of the property.
- Instructed MDTS & CPR training for all newly and seasoned officers.
- Performs support of recruitment and staffing.
- Coordinates with management officials to recruit for open positions that becomes available.
- Creates and posts jobs and send over for approval.
- Rates resumes for qualifications, hiring preference.
- Refers qualified candidates to management for consideration after selection process.
- Responds to applicant and management inquiries on procedures such as application procedures, application statuses, criteria used in qualifications decisions by mail, email or phone.
- Maintaining Site Information (i.e.
- site name, site location address, site phone numbers, and site mailing address) Performing routine operator maintenance on company workstations and printers Implementing training and awareness for assigned security, and incorporating this training into the overall unit security and designated training programs and systems in place.
- processes payroll.
County Sheriff
10.2016 - 11.2018
- Provides case management to employees and attend court hearing as needed as a support basis.
- Supervises inmates and corrects any unacceptable behaviors Patrols company-owned property and detect signs of intrusion and ensure security of doors, windows, and gates Managed and attended court for Child Support inmates and other inmates who were incarcerated due to fines.
- Monitors entrance and exit of employees, visitors, and other persons to guard against theft and maintain security of premises Warns persons of rule infractions or violations Answers alarms and investigates disturbances Circulates among visitors, patrons, and employees to preserve order and protect property Transports inmates to various locations around jail facility Operates detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas Answers telephone to take messages, answer questions, and provide information during non-business hours or when switchboard is closed Refers any irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences to supervisor.
Customer Service Representative
AFLAC
Columbus, GA
07.2012 - 11.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Customer Service Representative
Anthem, Inc
Columbus, GA
11.2014 - 07.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Quality Assurance.
Officer
AJIN USA
Cusseta, AL
05.2011 - 07.2012
- Maintained Logistic programs and ran governing supply system Stored items, tracked receipts, updated databases, filled orders, and prepared reports for supervisors Inspected all incoming and outgoing parts Maintained stock and inventory levels and system Maintained and wore PPE for safety reasoning Used general mechanical tools for packaging Performed Clerical and Administrative work Familiarized with production methods and ordering system Inventory Management Discard or reject products, materials, or equipment not meeting specifications.
- Analyze and interpret blueprints, data, manuals, and other materials to determine specifications, inspection and testing procedures, adjustment and certification methods, formulas, and measuring instruments required.
- Inspect, test, or measure materials, products, installations, or work for conformance to specifications.
- Notify supervisors and other personnel of production problems, and assist in identifying and correcting these problems.
- Discuss inspection results with those responsible for products, and recommend necessary corrective actions.
- Record inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded.
Assistant Manager/ Human Resources
Sonic Drive
Columbus, GA
05.2008 - 05.2011
- Performed support of recruitment and staffing.
- Coordinates with management officials to recruit for open positions that becomes available.
- Creates and posts jobs and send over for approval.
- Rates resumes for qualifications, hiring preference.
- Refers qualified candidates to management for consideration after selection process.
- Responds to applicant and management inquiries on procedures such as application procedures, application statuses, criteria used in qualifications decisions by mail, email or phone.
Education
Bachelor's - Business Management
Strayer University
January
Associate of Arts - Business Management
Strayer University
September 2016
Skills
- Interviewing (7 years), Coaching (7 years), Customer Service (10 years), Call Center (5 years),
- Administrative, Telephone
- Billing, Phone
- Case management
- Processes payroll
- Personnel
- CPR and Child CPR Training ([Year])
- Observant
- Business operations
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Child Support Agent I
DCSS
04.2019 - Current
Assistant Director of Security/Human Resources
Andy Frain Services
11.2018 - 04.2019
County Sheriff
10.2016 - 11.2018
Customer Service Representative
Anthem, Inc
11.2014 - 07.2015
Customer Service Representative
AFLAC
07.2012 - 11.2016
Officer
AJIN USA
05.2011 - 07.2012
Assistant Manager/ Human Resources
Sonic Drive
05.2008 - 05.2011
Bachelor's - Business Management
Strayer University
Associate of Arts - Business Management
Strayer University
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