Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Technicalskills
Personal Information
Timeline
Generic

Jabari Glapion

Stone Mountain,GA

Summary

Experienced warehouse clerk and forklift operator with a diverse background in the service industry. Skilled in data entry, project coordination, technical support, and business support. Also experienced in retail sales and project coordination, consistently working in customer-facing roles. Committed to delivering hassle-free interactions and ensuring customer satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Warehouse Clerk/Forklift Operator

Kuehne+Nagel
06.2023 - Current
  • Cherry Picker/Forklift Operator
  • Tracked and recorded hourly productivity in Excel format
  • Worked in conjunction with Team Lead in overseeing Warehouse Pickers

Warehouse Lead/Pickup Driver

Indeed Flex/High Royal
11.2022 - Current
  • Oversaw a team of 10-15 warehouse employees, ensuring efficient picking, packing, and shipping operations to meet daily targets and minimize order fulfillment errors
  • Trained new hires on warehouse procedures, safety protocols, and equipment operation
  • Coordinated and scheduled daily pick up and delivery routes, optimizing driver efficiency and maintaining on-time delivery performance

Licensed Real Estate Agent/Realtor

Exit Realty Quality Solutions
04.2021 - Current
  • Demonstrate exceptional lead generation by utilizing aggressive marketing and personal referrals from satisfied buyers and sellers to develop extensive client base
  • Educate buyers and sellers about all aspects of the housing market and property sales process
  • Supervise all marketing activities and keep track of which strategies lead to an increase in interest in properties and the business
  • Manage personal Customer Relationship Manager for client/customer follow-up

Project Coordinator

Project Resources Group
08.2016 - 07.2017
  • Daily/weekly tracking of project progress
  • Created quarterly/yearly projections to track and compile permit expenses
  • Maintained relationships with contractors to track job status/completion
  • Ensured the needs of contractors were met to maintain fluid project progress

Retail Shoe Sales

Macy's
07.2014 - 02.2016
  • Assist customers with product inquiries
  • Use suggestive selling techniques to increase sales
  • Consistently achieve personal and team monthly goals
  • Liaison for Employee Engagement Team

Real Estate Agent/Office Manager

J.L. Bishop & Associates
01.2009 - 01.2012
  • Created and maintained Quicken Real Estate database
  • Handled necessary documentation for client property purchases
  • Liaison for broker and external agent communication

Journalist

4SHOT Sports
11.2005 - 08.2010
  • Covered high school and college athletics for internet-based news outlet
  • Developed marketing plan to increase revenue for advertising/coverage opportunities
  • Became primary contact for event coverage and advertising inquiries

RealSearch/YPConnect Specialist - Contractor

AT&T Advertising and Publishing
07.2008 - 11.2008
  • Created and maintained spreadsheets to track new account implementation, budget performance and vendor issues
  • Managed new accounts from implementation phase I
  • Tracked account upgrades and adjustment figures based on account performance
  • Created step-by-step process to determine workflow to distribute mailings to new customers

Customer Support Generalist Tier I & II

TechUSA
08.2007 - 12.2007
  • Responsible for tracking and troubleshooting wireless connection on laptops
  • Handled troubleshooting of complex network configuration issues using basic command tools
  • Monitored sites via web-based software
  • Proactively used 'creative' approach and 'out-of-the-box thinking' to resolve escalated issues in a timely manner

Customer Account Executive Tier II HSI

Comcast Cable Corporation
01.2007 - 07.2007
  • Assisted with cable and internet technical support issues
  • Resolved connectivity issues for hi-speed internet customers
  • Increased company revenue through up-selling and problem resolution
  • Handled billing and shipping inquiries for cable customers
  • Assisted customers with account specific information to resolve customer concerns

Business Support Representative

Verizon Wireless
08.2005 - 08.2006

Internet Response Team

Verizon Wireless
10.2003 - 08.2005
  • Monitored, maintained, and updated business accounts
  • Addressed billing, network, and wireless account concerns via telephone and email correspondence
  • Assisted Administration department with account reactivations and accidental disconnects

Education

Broadcasting and Public Relations -

Florida A&M University
Tallahassee, FL
01.1998

Diploma -

Avondale High School
Atlanta, GA
01.1995

Skills

  • Excel Data Analysis
  • Email Management
  • Presentation Design
  • Customer Engagement
  • Strategic Upselling Techniques
  • Sales Strategy Development Proficiency
  • Customer Service Excellence
  • Material Handling Expertise
  • IT Support Services
  • Analytical Thinking
  • CRM System Management
  • Operating Systems Management
  • Task Oversight
  • Certified Forklift Driver
  • Strategic Public Relations
  • Clear Communication Skills
  • Smartsheet Proficiency
  • Client Account Management
  • Leadership Experience

Certification

  • Real Estate License, 09/01/23, 09/01/24
  • Forklift Certification, 09/01/23, 09/01/24
  • Driver's License, 12/01/19, 12/01/27
  • Order Picker, 09/01/23, 09/01/24

Additionalinformation - Technicalskills

Computer software proficiency in Word, Excel, PowerPoint, Outlook, Microsoft Operating Systems, SmartSheet, Internet Explorer, Mozilla, and Chrome.

Personal Information

Authorized To Work: US for any employer

Timeline

Warehouse Clerk/Forklift Operator

Kuehne+Nagel
06.2023 - Current

Warehouse Lead/Pickup Driver

Indeed Flex/High Royal
11.2022 - Current

Licensed Real Estate Agent/Realtor

Exit Realty Quality Solutions
04.2021 - Current

Project Coordinator

Project Resources Group
08.2016 - 07.2017

Retail Shoe Sales

Macy's
07.2014 - 02.2016

Real Estate Agent/Office Manager

J.L. Bishop & Associates
01.2009 - 01.2012

RealSearch/YPConnect Specialist - Contractor

AT&T Advertising and Publishing
07.2008 - 11.2008

Customer Support Generalist Tier I & II

TechUSA
08.2007 - 12.2007

Customer Account Executive Tier II HSI

Comcast Cable Corporation
01.2007 - 07.2007

Journalist

4SHOT Sports
11.2005 - 08.2010

Business Support Representative

Verizon Wireless
08.2005 - 08.2006

Internet Response Team

Verizon Wireless
10.2003 - 08.2005

Broadcasting and Public Relations -

Florida A&M University

Diploma -

Avondale High School

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Jabari Glapion