Jabari Grayson
FLEMINGSBURG,KY
Summary
Dynamic leader with a proven track record of enhancing customer satisfaction through strategic service improvements. Expertise in financial forecasting and cost control, coupled with strong leadership skills, driving operational excellence and employee engagement. I am committed to optimizing culinary and nutrition services while fostering meaningful client relationships. Possess a keen sense of detail, a fine dining background, and the ability to transform that high-level experience into significant catering events.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Food and Nutrition Services
Sayre Christian Village
Lexington, KY
01.2025 - Current
Market Director-Culinary & Nutrition Services
HHS
Griffin, GA
01.2024 - 01.2025
- Managed eight salaried and over fifty hourly employees to optimize workforce efficiency.
- Enhanced customer satisfaction scores by 15% through targeted service improvements.
- Reduced operational risks by organizing data to forecast performance trends effectively.
- Trained team members to uphold high productivity and performance metrics consistently.
- Built strong customer relationships by fostering meaningful interactions.
- Monitored productivity and documentation accuracy of patient services teams using appropriate tools.
- Coordinated implementation of patient service programs aligned with medical direction and contract requirements.
- Tracked employee attendance and addressed punctuality issues promptly to mitigate long-term concerns.
Director-Culinary & Nutrition
HHS
Maysville, KY
01.2021 - 01.2024
- Implemented patient menu and delivery service to enhance the overall experience.
- Increased employee satisfaction by 30% annually through targeted initiatives.
- Strengthened client relationships by leveraging professional networks and industry insights.
- Spearheaded strategic resource allocation and planning to optimize performance.
- Negotiated effectively to reduce expenses and improve profit margins.
- Initiated a mentoring program based on employee strengths to address weaknesses.
- Supervised creation of engaging merchandise displays to attract store customers.
Food Service Director
Resort Lifestyle Communities
Tallahassee, FL
09.2018 - 11.2020
- Created and implemented strategies to enhance restaurant performance and reduce waste.
- Spearheaded maintenance operations to ensure optimal building and equipment condition.
- Collaborated with the Culinary V.P. to introduce new menu items, improving dining experiences.
- Oversaw departmental profit, loss, and budgeting to maintain financial stability.
- Achieved promotion to Corporate Trainer within six months of employment.
- Received the highest resident satisfaction score in the company during the second year.
- Delivered comprehensive training for food preparation and customer service roles.
- Developed strategies to improve food service levels at our community, serving 600 meals daily.
General Manager
Kubano! LLC
06.2012 - 06.2018
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth with a clear strategic vision, while leading operations and long-range planning.
Executive Chef
Sodexo Higher Education
Tallahassee, FL
04.2011 - 03.2012
- Scheduled and received food and beverage deliveries, ensuring adherence to budgets and cost control.
- Inventoried food, ingredients, and supplies to optimize vendor order planning.
- Maintained strict food handling procedures to eliminate illness and prevent cross-contamination.
- Prepared meals according to customer requests, enhancing food quality and customer satisfaction.
- Developed menus while managing food costs and overseeing sanitation and safety standards.
- Trained new staff in kitchen safety, sanitation practices, and cooking techniques.
- Supervised kitchen personnel and managed culinary activities to ensure operational efficiency.
Education
A.A.B. Magna Cum Laude - Culinary Arts
Cincinnati State
Cincinnati, 06.2007
A.A.B Cum Laude - Food Service Management
Cincinnati State
Cincinnati, 12.2006
A.A.B. Cum Laude - Hotel Management
Cincinnati State
Cincinnati, 12.2006
Skills
- Competitive analysis
- Financial forecasting
- Pricing strategy
- Data-driven decision making
- Business development
- Strategic planning
- Cost control
- Nutrition expertise
- Customer satisfaction
- Leadership
Certification
Certified Dietary Manager-CDM
Certified Food Protection Professional
ServSafe Manager
Food Safety Certification
Timeline
Director of Food and Nutrition Services
Sayre Christian Village
01.2025 - Current
Market Director-Culinary & Nutrition Services
HHS
01.2024 - 01.2025
Director-Culinary & Nutrition
HHS
01.2021 - 01.2024
Food Service Director
Resort Lifestyle Communities
09.2018 - 11.2020
General Manager
Kubano! LLC
06.2012 - 06.2018
Executive Chef
Sodexo Higher Education
04.2011 - 03.2012
A.A.B. Magna Cum Laude - Culinary Arts
Cincinnati State
A.A.B Cum Laude - Food Service Management
Cincinnati State
A.A.B. Cum Laude - Hotel Management
Cincinnati State