Jabari Harris
Chicago,IL
Summary
Service-oriented Senior Resident Care Coordinator dedicated to compassionate patient care. Knowledgeable in Senior Living housing with specialization in Assisted Living and Independent Living. Excellent observation skills and attention to detail with high levels of patience and comprehensive, individualized client needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
Timbers of Shorewood
05.2020 - Current
- Worked closely with Director of Homecare to maintain day-to-day operations.
- Monitored the needs for Independent and Assisted Living residents within the community and working with staff to coordinate additional care if needed.
- Functioned as the liaison for families and residents requiring home care assistance.
- Assisted the Director of Homecare with handling referral calls for home health, hospice, and social services.
- Worked with leasing/marketing department to screen potential residents and coordinate proper care level.
- Monitored residents level of care, reporting concerns to RN case manager and documenting information in files.
- Communicated with residents and families with compassion while keeping medical information private.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Interim Assistant Homecare Manager
Timbers of Shorewood
06.2021 - 08.2021
- Worked closely with Sales/ Leasing and Homecare Director to maintain day-to-day operations.
- Hired, trained, and scheduled as needed.
- Responsible for tracking revenue for home-care services provided in the facility.
- Worked with facility RN to ensure residents were appropriately placed during move-ins or returns from rehab or hospital stays.
- Handled client calls regarding services provided, facility questions, or referral inquires
- Worked closely with sales/leasing department to achieve 100% occupancy and assist screening new leads and prospects.
Resident Care Assistant
Timbers of Shorewood
05.2019 - 05.2020
- Assisted residents with bathing, dressing, grooming, toileting and eating activities.
- Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization.
- Built relationships with patients through companionship and life enrichment activities to improve quality of life.
- Documented changes in patients' psychosocial and physical conditions and communicated to care team.
- Communicated with residents, family members and other team members to provide updates and offer guidance.
- Provided emergency first aid, CPR, basic life support and Heimlich maneuver procedures when needed.
Education
Bachelor of Arts - Healthcare Administration
University of Saint Francis
Joliet05-2023
Skills
- Client relationship management
- Hospital coordination
- Customer needs assessment
- Assisted Living knowledge
- Critical thinking
- Team management
- Sales and marketing aptitude
- Issue escalation
- Facility tours
Certification
- Transitions in LTC
- Discharge Planning
Timeline
Interim Assistant Homecare Manager
Timbers of Shorewood
06.2021 - 08.2021
Resident Care Coordinator
Timbers of Shorewood
05.2020 - Current
Resident Care Assistant
Timbers of Shorewood
05.2019 - 05.2020
Bachelor of Arts - Healthcare Administration
University of Saint Francis