Jabari Hasberry
Remington Hospitality
Bellflower,CA
5
years of professional experience
Adaptable hospitality professional with 4+ years of front desk and night audit support, plus leadership and overnight MOD duties.
Recognized for customer service, financial reconciliation, and team support in fast-paced hotel settings.
Work History
Night Auditor - Hilton
3 Years 2 Months- Performed nightly audits and reconciled daily financial transactions for accuracy
- Managed overnight operations on duty by handling guest issues and ensuring hotel security compliance.
- Led and trained new front desk staff, supporting team development and smooth shift transitions
- Adapted quickly to new information and changing circumstances to support team goals
- Reconciled nightly folios, balancing guest charges, payments, and ledger entries for accurate accounting records.
- Processed late-night check-ins and check-outs, maintaining smooth guest service during overnight operations.
- Resolved billing discrepancies, correcting account errors and coordinating adjustments with front office staff.
- Delivered guest assistance, answering inquiries and handling requests with professionalism during overnight shifts.
Front Desk Agent
1 Year 2 Months- Answered 50+ calls per day and resolved guest inquiries in a friendly and efficient manner
- Demonstrated expert knowledge of hotel amenities, services, and policies to resolve guest concerns
- Owned upselling hotel services to guests, driving revenue growth.
- Checked in and checked out guests in a timely and efficient manner
- Maintained cleanliness and organization of the front desk and lobby area
- Consistently received positive feedback from guests and superiors alike
- Coordinated with housekeeping and maintenance to ensure room readiness and issue resolution.
- Trained new front desk staff on service procedures, system use, and guest recovery practices.
- Monitored lobby activity, prioritized tasks, and maintained smooth front desk operations during peak periods.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
GED
Skills
Night Audit
Accounts Receivable Management
Financial Data Reconciliation
Payroll Data Entry
Customer Service
Team Management
Customer Complaint Resolution
Adaptability
Front desk operations
Strong work ethic
Punctual and dependable
End-of-day processes
Guest services
Account balancing
Time management
Credit and cash payments
Timeline
Night Auditor - Hilton
Remington Hospitality
11.2022 - 01.2026Read More
Front Desk Agent
Aim-bridge Hospitality/ Hampton Inn
11.2020 - 01.2022Read More
GED
Read More