-Over 10 years of retail customer service managerial experience in which I contributed to coaching, training, and leading a team that was successful in customer centricity
-4 Years of customer service experience in which I handled high incoming call aggregates maintaining customer service metrics on call volume, quality of call and attendance.
Duties include answering product and service questions via phone. Greet customers warmly and ascertain the reason for calling. Assist customer with reporting new claims as well as solving customer issues revolving auto claims, short-term disability claims, and worker’s compensation claims utilizing Salesforce.
Duties include responsibility of hiring and training efficient sales team of associates across three departments; Home Theater, Car Audio, and Gaming. Also performs managerial duties such as opening/closing the store and register deposits.
Duties include responsibility of hiring and training a sales team of associates, managing store inventory and signage, and performing payroll and associate scheduling. Also performs managerial duties such as opening/closing the store and register deposits.
Duties include responsibility of hiring and training an efficient team of sales associates across 5 departments; Computers, Mobile, Home Theater, Connected Devices, and Appliances
Duties include direct management of 4 departments, Mobile Phones, Tablets, Portable Audio and Connected Home, training employees on superior product knowledge and service satisfaction. Also performs store managerial responsibilities such as opening/closing store
MOS 92G-Food Service Specialist- Worked in military compound kitchen with duties that included food preparation, baking and serving. Additional field service included maintenance and sanitation. Leadership of menu prep, shift management and food inventory. Deployment responsibilities included supervising two or more employees with large oversight of food and supply inventory.
Afghanistan Campaign Medal
Army Commendation Medal
Army Good Conduct Medal
National Defense Service Medal
Steven Hood (Best Buy General Manager)- 404-917-6249
Joshua Dennard (Navex Call Center Co-Worker) 770-990-3761
Benny Calhoun (Army Sgt) 727-504-3892