Summary
Overview
Work History
Education
Skills
Accomplishments
Employmentobjective
References
Community Service
Timeline
Generic

Jabari Hawes

Norcross,GA

Summary

-Over 10 years of retail customer service managerial experience in which I contributed to coaching, training, and leading a team that was successful in customer centricity

-4 Years of customer service experience in which I handled high incoming call aggregates maintaining customer service metrics on call volume, quality of call and attendance.

Overview

14
14
years of professional experience

Work History

Navex Global

Communication Specialist
03.2019 - 05.2024

Duties include answering product and service questions via phone. Greet customers warmly and ascertain the reason for calling. Assist customer with reporting new claims as well as solving customer issues revolving auto claims, short-term disability claims, and worker’s compensation claims utilizing Salesforce.

Home Theater Manager

Best Buy
10.2017 - 02.2019

Duties include responsibility of hiring and training efficient sales team of associates across three departments; Home Theater, Car Audio, and Gaming. Also performs managerial duties such as opening/closing the store and register deposits.

Assistant Store Manager Xfinity

Comcast/Xfinity
11.2016 - 10.2017

Duties include responsibility of hiring and training a sales team of associates, managing store inventory and signage, and performing payroll and associate scheduling. Also performs managerial duties such as opening/closing the store and register deposits.

Assistant Store Manager

Best Buy
10.2015 - 11.2016

Duties include responsibility of hiring and training an efficient team of sales associates across 5 departments; Computers, Mobile, Home Theater, Connected Devices, and Appliances

Specialty Sales Manager

Best Buy
02.2014 - 10.2015

Duties include direct management of 4 departments, Mobile Phones, Tablets, Portable Audio and Connected Home, training employees on superior product knowledge and service satisfaction. Also performs store managerial responsibilities such as opening/closing store

United States Armed Forces

US Army
06.2010 - 11.2013

MOS 92G-Food Service Specialist- Worked in military compound kitchen with duties that included food preparation, baking and serving. Additional field service included maintenance and sanitation. Leadership of menu prep, shift management and food inventory. Deployment responsibilities included supervising two or more employees with large oversight of food and supply inventory.

Education

High School Diploma -

REDAN HIGH SCHOOL
Stone Mountain, GA
06.2005

Skills

  • MS Word
  • Excel
  • Power Point
  • Outlook
  • Internet Research
  • Data Entry
  • Customer Relations
  • Client Relations

Accomplishments

Afghanistan Campaign Medal

Army Commendation Medal

Army Good Conduct Medal

National Defense Service Medal

Employmentobjective

To obtain a position within a company whereby I can contribute and utilize my managerial, technical, and business skills.

References

Steven Hood (Best Buy General Manager)- 404-917-6249


Joshua Dennard (Navex Call Center Co-Worker) 770-990-3761


Benny Calhoun (Army Sgt) 727-504-3892

Community Service

  • ROCK ARMY (Korean National Army) Cleaned and maintained neighborhoods, highways, and parks in surrounding areas
  • Habitat For Humanity (Build A Home)
  • Volunteered at Food Banks/Soup Kitchens

Timeline

Navex Global

Communication Specialist
03.2019 - 05.2024

Home Theater Manager

Best Buy
10.2017 - 02.2019

Assistant Store Manager Xfinity

Comcast/Xfinity
11.2016 - 10.2017

Assistant Store Manager

Best Buy
10.2015 - 11.2016

Specialty Sales Manager

Best Buy
02.2014 - 10.2015

United States Armed Forces

US Army
06.2010 - 11.2013

High School Diploma -

REDAN HIGH SCHOOL
Jabari Hawes