Jabari Malik
Frisco,TX
Summary
Enthusiastic Analyst, eager to contribute to team success through hard work, attention to details and excellent organizational skills. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly skilled Support Engineer with deep understanding of troubleshooting, system management, and maintaining complex IT infrastructures. Strong ability to provide technical support to teams and end-users, ensuring systems run effectively and efficiently. Known for problem-solving skills, clear communication, and commitment to improving overall operations. Proven track record in enhancing system performance and implementing innovative solutions for technological challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network and Support Engineer
EMCIns
DesMoines, IA
02.2023 - Current
- Oversees cloud-based applications including Microsoft Office 365, Azure, Zoom, Intune, Baracuda, ensuring disk space availability for performance tuning and monitoring system activities.
- Assisted in the deployment of new software applications and hardware systems.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Collected, analyzed and reported on data for use in operational planning.
- Trained other team members on relevant technologies and procedures.
- Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
- Assists with LifePro cycle and ensures nightly, daily, and quarterly cycles are performed in an accurate and timely manner and all systems are available for use each weekday morning
- Creates and monitors a data compliance procedure using EMCNL’s document retention policy
- Safeguards information system assets by identifying and solving potential and actual security problems. Provides recommendations for improving IT asset and data security regarding companywide software
- Protects systems by monitoring access privileges, control structures, and resources
- Assists with vulnerability remediation as directed
- Creates, maintains, and updates hardware and software inventory
- Documents security controls as required
- Collaborates with Compliance for vendor management utilizing Compliance 360.
IT Service Desk
Principal Financial Group
Des Moines, IA
08.2021 - Current
- Work with an experienced team to address technical support concerns and deliver maintenance for all primary incident solutions
- Responsibility include but not limited to, initial test, allocation of task, research, and resolution of primary incidents
- Resolve technical issues such as software installation and configuration
- Manage support requests that can come through a range of networks, such as email, chat, and telephone and maintain a support tracking system
- Accelerate customer support requests to a higher-level IT support that needs instant resolutions
- Maintain comprehensive records of issues relating to both software and hardware
- Monitor and manage hardware changes, and ensure machines are in compliance with company policy for all business partners transferring from one department to another
- Performing critical Web washer requests, and ensuring access to external sites are carefully reviewed, categorized and approved before granting Access to external web sites and applications
Security Analyst
Wells Fargo
Des Moines, IA
03.2020 - 08.2021
- Work with Security Team to ensure the integrity and protection of new and existing web applications and systems by technical enforcement of organization policy, through monitoring security access, provisioning and deprovisioning of access to the company's resources
- Administered various information security appliances and software, including access request, certification completion, incident, and event management daily
- Monitor the security of critical and changes to highly sensitive computer security controls to ensure appropriate system administrative actions
- Investigate and report on noted irregularity
- Ticketing systems, Pac2000, ServiceNow and Jira, Application Highlights: Experience with software including, GitHub, D1P (Day One Provisioning), ART (Access Request Tool), AIMS (Access Identity Management) IES and ACT (Access Certification Tool) for Access certification
Information Technology Assistant
Discovery Living
Cedar Rapids, IA
03.2018 - 07.2021
- Prior to working with Wells Fargo, I have been holding a position at Discovery Living, there I worked as an Information Technology Associate, and offer constructive suggestions to users at all levels of technical experience
- Install, maintain, and configure hardware and software systems according to company policies
- Troubleshoot and repair network, hardware and software components and perform hardware and software upgrades to achieve optimum performance level
- Perform root cause analysis of complex problems and provide corrective actions
Technical Support Representative
Security Coverage
Cedar Rapids, IA
05.2019 - 02.2020
- At Security Coverage I worked in a Help Desk role, where I was responsible for troubleshooting hardware and software issues in a remote capacity
- Answering inbound technical support phone calls, chats and email related to Security Coverage's ISP partners
- Identify, troubleshoot, and assist customer with voice, data, video, and connection issues
- Troubleshoot voice, data, video, and connection issues for customer
Education
Associate of Applied Science - Security and Virtualization
Kirkwood Community College
01.2019
Skills
- IT Support
- Predictive Maintenance
- Preventive Maintenance
- System Configuration
- Service Now
- Problem Solving
- Network Support
- Network Troubleshooting
- SharePoint
- Server maintenance
- Troubleshooting and Diagnostics
- Virtualization technologies
- Application installations
- Incident management
- ITIL framework
- Customer education
- Technical analysis
- Quality controls
- Network troubleshooting
Volunteer Experience
IUCHR/Watoto Charity committee, Chairman, Board of Directors, Contribute to the advancement and the achievement of the Organization mission to empower children and displace family through integrated poverty practices., 4 years, More than 2 trips to Africa
Certification
- ISC2 System Security Engineering Operations Certificate
Languages
French
Native/ Bilingual
Swahili
Native/ Bilingual
Lingala
Native/ Bilingual
English
Full Professional
Timeline
Network and Support Engineer
EMCIns
02.2023 - Current
IT Service Desk
Principal Financial Group
08.2021 - Current
Security Analyst
Wells Fargo
03.2020 - 08.2021
Technical Support Representative
Security Coverage
05.2019 - 02.2020
Information Technology Assistant
Discovery Living
03.2018 - 07.2021
Associate of Applied Science - Security and Virtualization
Kirkwood Community College
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