Jacob Abate
Atlanta,GA
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Marriott
Utica, MI
01.2020 - 06.2022
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided excellent customer service while upholding company policies.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Managed and monitored front desk operations, ensuring compliance with policies and procedures.
- Trained new employees on hotel procedures and time-managment techniques.
Hospitality Worker
The Palazzo Grande
Shelby, MI
10.2016 - 10.2018
- Served food and beverages to patrons and confirmed complete orders.
- Upheld a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Utica High School
Utica, MI06-2018
Some College (No Degree) - Biology
Macomb Community College
Warren, MISkills
- First Aid Training
- Housekeeping
- Health Code Compliance
- Supply Restocking
- Food Preparation
- Cash Handling
- Computer Skills
- Phone and Email Etiquette
- Interpersonal Skills
Certification
- CPR certified
- Stop the Bleed certified
- Microsoft Excel certified
Accomplishments
- HOSA state finalist for nursing. 6th place in the state of MI.
Affiliations
- Community service activate
- Outreach, Nursing home and soup kitchen volunteeree
- Avid gardener to 50+ houseplants and home chef
Timeline
Hospitality Worker
Marriott
01.2020 - 06.2022
Hospitality Worker
The Palazzo Grande
10.2016 - 10.2018
High School Diploma -
Utica High School
Some College (No Degree) - Biology
Macomb Community College