Jordan Smith
Louisville,KY
Summary
Dynamic professional with extensive experience at Avenues Recovery Center, excelling in crisis intervention and client advocacy. Proven ability to enhance patient outcomes through effective communication and relationship building. Skilled in developing comprehensive care plans and implementing evidence-based strategies, fostering a supportive environment for individuals in need.
Overview
2026
2026
years of professional experience
Work History
Hospitality Worker
Chick-fil-A
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Medical Liaison
Avenues Recovery Center
Clarksville, IN
03.2024 - Current
- Served as a liaison between the coding department and other hospital departments, addressing any concerns or discrepancies related to medical coding or reimbursement matters.
- Facilitated communication between patients and medical professionals, acting as a reliable liaison when needed.
- Served as a trusted liaison between the COO''s office and department heads to maintain open lines of communication and address any concerns promptly.
- Initiated emergency interventions for critical situations, stabilizing patients until further medical assistance was available.
- Demonstrated adaptability by working effectively across diverse clinical settings including intensive care units, cardiac telemetry floors, and medical-surgical wards.
- Served as a liaison between patients, families, and medical professionals, ensuring seamless coordination of care throughout treatment processes.
- Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.
- Promoted a positive work environment by actively participating in unit committees focused on quality improvement initiatives within the Medical Intensive Care Unit setting.
- Acted as a liaison between medical providers, case managers, social workers, and insurance companies to ensure seamless coordination of services for patients with complex needs.
- Contributed to a well-organized office environment by maintaining updated inventory of medical supplies and equipment.
- Reduced response times for medical emergencies with efficient coordination and communication among team members.
- Acted as a liaison between clients and service providers, ensuring all necessary supports were in place to maximize the client''s quality of life.
- Coordinated with physicians to ensure accurate implementation of medical orders, enhancing overall quality of care provided.
Case Manager
Avenues Recovery Center
Clarksville, IN
08.2023 - 03.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Behavioral Health Technician Supervisor
Avenues Recovery Center
Clarksville, IN
06.2021 - 02.2023
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
- Supported client using principles of applied behavior analysis.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Counseled and mentored clients on substance use and life choices.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
Education
High School Diploma -
Fort Chiswell High School
Fort Chiswell Virginia 05.2018
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Guest relations
- Housekeeping
- Event preparation
- Event planning
- Problem-solving
- Multitasking
- Hospitality services
- Conflict resolution
- Multitasking Abilities
- Attention to detail
- Decision-making
- Relationship building
- Team building
- Staff training
- Task prioritization
- Customer service management
- Computer skills
- Payment collection
- Phone and email etiquette
- Active listening
- Conflict management
- Effective planning
Timeline
Medical Liaison
Avenues Recovery Center
03.2024 - Current
Case Manager
Avenues Recovery Center
08.2023 - 03.2024
Behavioral Health Technician Supervisor
Avenues Recovery Center
06.2021 - 02.2023
Hospitality Worker
Chick-fil-A
High School Diploma -
Fort Chiswell High School