Jabbar Abdurrahman
Brooklyn,NY
Summary
Dynamic Account Manager with a proven track record of significantly boosting sales and cultivating strong client relationships. Expertise in integrated marketing and sales programs drives strategic business growth and consistent target achievement. Highly skilled in navigating evolving sales environments while effectively managing complex client needs with creativity and precision. Committed to delivering exceptional results through innovative solutions and a client-centric approach.
Overview
21
21
years of professional experience
Work History
Outbound Sales Representative
MSC Cruises
07.2025 - Current
- Developed and maintained relationships with prospective clients through effective communication strategies.
- Conducted thorough product demonstrations to showcase features and benefits to potential customers.
- Managed outbound calls to generate leads and close sales opportunities efficiently.
- Collaborated with marketing team to align promotional strategies with sales objectives.
- Utilized CRM and SaaS tools for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Made 200 cold calls per day resulting in client base growth by 3.1%. Daily.
OUTBOUND VACATION PLANNER
Carnival Cruise Lines
09.2019 - 01.2025
- Initiated conversations through calls, texts and approved communication channels to drive sales, acting on leads and prospects.
- Coordinated travel itineraries, ensuring seamless experiences for clients across various destinations.
- Mentored junior planners, sharing best practices and enhancing team knowledge of cruise offerings.
- Increased department revenue by upselling additional services such as transfers and travel insurance when appropriate.
- Conducted regular follow-ups with clients post-trip to gather feedback for future improvements in service offerings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Utilized SaaS (Azure and AWS) and advanced CRM systems, improving efficiency in customer interactions.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
TRAVEL COORDINATOR /TRAINER
Hotel Connections LTD
01.2014 - 01.2019
- Coordinated travel arrangements for corporate clients, ensuring seamless logistics and adherence to budget constraints.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Streamlined booking processes by implementing new scheduling software, improving efficiency and reducing errors.
- Trained junior staff on travel coordination procedures, fostering a collaborative team environment focused on excellence.
- Oversaw compliance with industry regulations and internal policies, mitigating risks associated with travel operations.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Researched and negotiated vendor contracts to optimize travel costs and services.
- Reviewed, created, input and paid invoices for Large RFP's.
RETAIL TRAVEL SALES MANAGER
BookVip- Cruise Division
12.2016 - 12.2018
- Recruited top sales talent – Enhanced team performance – Talent acquisition skills
- Forecasted key metrics – Improved sales predictability – Analytical skills
- Led sales team to exceed quarterly revenue targets through strategic planning and execution.
- Developed training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Mentored junior sales staff, fostering professional growth and enhancing team dynamics.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
VIRTUOSO TRUSTED TRAVEL ADVISOR
Going Places Travel, Luxury
07.2013 - 12.2014
- Developed customized travel itineraries based on client preferences and budget constraints.
- Conducted in-depth destination research to provide clients with accurate and up-to-date travel information.
- Managed complex bookings, ensuring seamless travel arrangements for high-profile clients.
- Cultivated strong relationships with clients, resulting in a loyal customer base through personalized service.
- Analyzed market trends to identify new luxury travel opportunities, driving business growth initiatives.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
CUSTOMER EXPERIENCE AGENT
Coastal Car Worldwide
01.2012 - 07.2013
- Resolved customer inquiries through multiple communication channels, enhancing overall customer satisfaction.
- Collaborated with team members to streamline processes, improving response times for customer support requests.
- Trained new agents on company protocols and systems, fostering a knowledgeable and efficient team environment.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Utilized CRM tools effectively to track customer interactions, enabling quick access to relevant information when needed.
ACCOUNT EXECUTIVE
Regent Seven Seas Cruises
05.2012 - 02.2013
- Managed key client accounts, ensuring personalized service and timely resolution of inquiries or issues.
- Drove strategic initiatives that increased revenue growth through targeted marketing campaigns and promotions.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Fostered long-lasting relationships with major clients to secure repeat business and referrals.
CERTIFIED VACATION PLANNER
Royal Caribbean Cruise Lines
12.2004 - 12.2011
- Coordinated comprehensive travel itineraries tailored to client preferences and budget constraints.
- Researched and analyzed destination options, ensuring accurate information for client consultations.
- Provided expert guidance on cruise packages, upselling premium experiences to increase customer engagement.
- Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
- Increased agency revenue by upselling additional services such as excursions, tours, and travel insurance when appropriate.
- Educated clients on necessary travel documents such as passports or visas, assisting them through the application process if needed.
- Stayed current on industry trends to provide up-to-date information and advice on destinations, accommodations, and activities.
- Updated and maintained customer databases to increase customer retention.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Education
Bachelor - Business Information Systems
Long Island University
05.2006
Business Administration - undefined
Buffalo State College
05.1995
Skills
- MS Office proficiency
- Client Relationship Management
- SaaS (AWS, Microsoft Azure, Siegel, 8x8)
- Outbound sales
- Target achievement
Affiliations
Phi Beta Sigma Fraternity Inc.
Timeline
Outbound Sales Representative
MSC Cruises
07.2025 - Current
OUTBOUND VACATION PLANNER
Carnival Cruise Lines
09.2019 - 01.2025
RETAIL TRAVEL SALES MANAGER
BookVip- Cruise Division
12.2016 - 12.2018
TRAVEL COORDINATOR /TRAINER
Hotel Connections LTD
01.2014 - 01.2019
VIRTUOSO TRUSTED TRAVEL ADVISOR
Going Places Travel, Luxury
07.2013 - 12.2014
ACCOUNT EXECUTIVE
Regent Seven Seas Cruises
05.2012 - 02.2013
CUSTOMER EXPERIENCE AGENT
Coastal Car Worldwide
01.2012 - 07.2013
CERTIFIED VACATION PLANNER
Royal Caribbean Cruise Lines
12.2004 - 12.2011
Business Administration - undefined
Buffalo State College
Bachelor - Business Information Systems
Long Island University